Cannot open attachments, BIS O2 UK

**jameshurrell** · 04-10-2009, 03:18 AM

I have a Bold on O2 UK. I have a BIS account with one email account configured (it is valid as shown by the tick). It is an Outlook Web Access account on a hosted Exchange platform. I can happily send and receive emails from the device and they show up in Outlook etc., however I cannot open email attachments (Excel, PDF etc) - it simply times out.

What can I do about this? I believe it may be a Service Book issue - however I have resent them countless times from the BIS account. DO I need to delete them from the device? If so how?

I have also check that the Attachments application is present under Applications (it appears to be).

Thanks if you can help

**ST79** · 04-10-2009, 03:21 AM

Have you tried a battery pull?

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**Hazysky** · 04-10-2009, 03:31 AM

There is a size limit to attachments but I forget what it is.

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**ST79** · 04-10-2009, 03:39 AM

I thought Docs To Go comes pre-installed on the bold!

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**Hazysky** · 04-10-2009, 03:42 AM

Mine wasn't. I had to select it in application loader so its worth checking.

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**701** · 04-10-2009, 04:22 AM

Hmm, maybe the rule available to Desktop Redirector (you can't open attachments) apply because it's BIS,not BES?I use Desktop Redirector and can;'t open any.I see them but can't open it.

**jameshurrell** · 04-10-2009, 06:42 AM

Thanks for the suggestions. We have tried a battery pull, but it made no difference.

We're not using the Desktop Redirector. This is an Outlook Web Access (hosted Exchange) configured in the BIS account. We can see the attachments in the email, but attempting to open them just times out...

What about service books is it worth deleting them all? Or even trying an entire wipe?

**JonnyIreland** · 04-10-2009, 07:26 AM

Maybe it is because o2 UK are a joke, I have had such bad experiences with them in the past.
I apologise, I know this didn't add anything to this thread, I just saw an excuse to rubbish o2 and took it!

**jameshurrell** · 04-10-2009, 08:23 AM

Panic over... I installed the latest Desktop Manager software and then plugged in the Blackberry... an hour and a half later it appears to have updated the OS software and now the Blackberry is functioning fine... attachments included!! Wierd because the device is only a month old...

Anyway, it's solved...