Buttons on the Bold stopped working
has anyone experienced this problem - The green button, Red Button, Trackball, and the letter A do not work on my Bold. This is very frustrating because I cannot answer a call, hangup, text, or send e-mails. Also, when i access the internet I am unable to click on links because the trackball fails to initialize.
- CrackBerry User
05-26-09, 04:14 PM #6
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I had the exact same issue, dont really know if it's soloved but I sent it in for repair and they said that it was the software, so they updated to the latest 188.8.131.52... dont really know if its ok now, got it back just today.
- 05-26-09, 07:31 PM #8
- 07-05-09, 10:06 PM #9
I could solve it.
Well, I had the same problem:
Key A = ua
Green, Red, and ball something like jk, hl and mn.
I installed desktop manager version 4.7. While I was doing it with my Blackberry bold connected to my laptop, the trackball turn on with a blue light and after that when I checked my blackberry, it was working perfectly again.
I do not if it i the real solution, likely I am a lucky man, but at least in my case, it was enough good.
- 07-06-09, 12:58 AM #10
I have just experienced the same problem with the Green Call button, Enter track ball command, Red Hang up and A(*) button stopped working.
I have os OS 9000 184.108.40.206/220.127.116.11 installed and have tried taking the battery out for various periods of time but with no effect.
To return the handset under warranty will take up to a month until I get it back, which is no use as I need it for business. I considered replacing under insurance by having an 'accident' but not keen to fork out $175 excess.
- 08-09-09, 08:19 PM #11
I had this happen to me while I was on travel. I was in South Beach out on a night in town. When I grab my phone to check my email, I couldn't unlock the keypad (need * + CALL for this). Did a battery pull.. the issue still exists. I later realized that these 4 buttons stopped functioning: CALL, END CALL, TRACKBALL CLICK, and A. while I was there, I had to use the menu system to make phone calls, had to use the ENTER button instead of trackball click, and had to pull the battery out in order to hang up calls (usually had to do that when leaving a voicemail). At first I thought some circuit trace got shorted due to the high humidity and moisture of where I was.
When I got back from Miami, I tried wiping my device (using CrackMem) and re-installing the OS software, and now the buttons work. This is actually a software issue.
Here's exactly what I did in the order which I did them:
1. Backed up my profile/settings using Desktop Manager (DM)
2. Wiped the device. I used Crackmem for this.
3. Re-installed the OS and applications.
--- At this point, the malfunctioning buttons now work
4. Restore my profile/settings using DM
- 12-14-09, 02:01 PM #12
I just had similar problems with my brother's bold and posted the following fix on another thread.
The "A" key, it types "uo"
The trackball types "hl"
The Green Talk Button, types "jk"
The Red End Call Button, types "nm"
And sometimes those keys/buttons did nothing.
I tried the above steps but the problem persisted. I then tried a wipe and an upgrade to a newer OS, still no joy.
I read that some people have these symptoms after water damage, so I tried the trick of drying it in rice for two days, still had problems.
He's out of warranty so took it apart, and cleaned the main board with a qtip and rubbing alcohol. Still problems...
Finally I removed the trackball and found gunk on the lead on the main board where the trackball clicks. I think that gunk was shorting the key. After cleaning that out, it worked.
Hope that saves another out of warranty user with a screwdriver some time.
- CrackBerry Newbie
02-02-10, 11:22 PM #13
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thanks for this post i have just recently had the same issues (exactly) and had no idea what to do.
i am not very big with computers could someone please give me more of an idea on how to "wipe" the phone and reinstall the software...
- 04-05-10, 09:48 PM #14
Sorry for the bump, I've got the exact same issue as decribed by the above posts. I've got a 9000 Bold.
Tried wiping with JL_Cmder and reinstalling the OS (I'm on Orange UK)
V18.104.22.1683 Platform 22.214.171.124.
If anyone could shed any light on this issue I'd much appreciate it!
- 02-27-13, 12:24 PM #16
I just had the same issue with my BB bold 9700. Red and Green Phone butttons as well as trac ball button not functionning. I pressed each buttons 100-times or so and they are now all fully functional. Hope this can help.