[Onyx SVO]

ok just 2 hours ago i battery pulled my phone because it was stuck loading an app, when i put it back in my phone the LED light would come on, and then it will start loading just a tiny bit then turn off.
its repeatedly doing this and i have tryed different methods of trying to get it to work, what could be the problem because i have important data on this phone. HELP please. thanks.

[Red_Berry_21]

try a new os on the phone or do a new complete reload of yours without backup

[Onyx SVO]

how do i do that?

[saudadeii]

Go to the Blackberry Help Section above. You'll find out how to reload your OS there.

[Onyx SVO]

the phone cannot turn on, so is there no chance other than getting it fixed?

[skyrocket9]

Is the battery dead? Try another battery, try plugging it into a charging source without a battery.

Also tighten the screws on the back, sometimes loose screws can cause poor connections.

Sent from my BlackBerry 9900 using Tapatalk

[Lucky736]

Did this end up working? Reloading the OS? Did something similar a while back and had to reload everything. Hopefully this was not the case.