
02-11-2010, 07:40 PM
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| CrackBerry Newbie Device(s): 9000 (Bold) Carrier: AT&T/Cingular | | Join Date: Feb 2009 Posts: 4 Likes Received: 0
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Be wary about GoUnlock.com/SkyStarTrade.com!! Quote:
Originally Posted by KJNaJ I ordered a screen from gounlock.com (screen 002/004 to be exact) and just got it today via FedEx 3 day service. The packaging was excellent. I installed the LCD and it works perfectly. | Ordering from GoUnlock.com (aka SkyStarTrade.com) should be done at your own risk as their customer service sucks!
I need to vent here as I'm quite frustrated with them!
I ordered my screen and was quite pleased to have it in the mail the next day (I'm local). Well unfortunately it didn't work right and I had to return it. I contacted their support and they we helpful in discussing it and then instructing me to send it back. So far so good. I sent it back on the second biz day after receiving it, and they received it the next day. A couple of days later I contacted them and asked when I should receive the replacement. They told me it would take 1-2 weeks for them to process returns. I told them it wasn't a "return" but an "exchange". They just emailed me the excerpt from their policy online (which I'd already read) and were quite rude about things at this point, and won't explain their policy any further.
I waited the two weeks and contacted them again. No reply. So I try the telephone and they instruct me to use the chat online, so fine I do that. They tell me it will ship on Monday (great, if true) which is almost three weeks after receiving it back (an eternity with a too-damaged-to-read screen!). I simply ask why they took so long and they just disconnected without answering. I open a new chat and ask again and here's their reply. William Davis: Hello, I had posted a question in my previous chat but was disconnected without an answer: Vincent: we will ship it to you on Monday
Vincent: so no need to call or email
Vincent: we will send tracking # after shipped or you will have your LCD someday next week
William Davis: Thank you. I look forward to it.
Can you help me understand what's going on? It's hard to not be frustrated with the delay.
You are now speaking with Vincent of Sales.
Vincent: as i said we will ship lcd on Monday, so stop bothering please
Vincent: bye now Your party has left this session.
OK, end of venting (if I get my screen soon!).
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