[CamposWaldo22]

so I was locked out of my phone and tried to do hard reset so, but it still keeps asking for my pin, how do i start over to a factory reset?! now it just brings me to a black screen to put the my pin in

even when i hold the volume up key and power there is not erase data...

thank you!

[thurask]

Wipe the phone: https://www.google.ca/android/devicemanager

[CamposWaldo22]

Wipe the phone: https://www.google.ca/android/devicemanager

I tried that, still did work!

[thurask]

I tried that, still did work!

Try reloading a factory image?

[CamposWaldo22]

Try reloading a factory image?

how do i do that?

[thurask]

how do i do that?

You never said which phone you have, so open the right link and read from there:

http://forums.crackberry.com/blackbe...aders-1065667/

http://forums.crackberry.com/blackbe...aders-1082398/

BlackBerry DTEK60 Autoloaders - BlackBerry Forums at CrackBerry.com

[CamposWaldo22]

You never said which phone you have, so open the right link and read from there:

http://forums.crackberry.com/blackbe...aders-1065667/

http://forums.crackberry.com/blackbe...aders-1082398/

BlackBerry DTEK60 Autoloaders - BlackBerry Forums at CrackBerry.com

its the dtek60, thank you!!! i will try doing that now

[ALToronto]

I thought the PINs were now permanent - am I misinformed?

[conite]

I thought the PINs were now permanent - am I misinformed?

Similar to BB10, if you wipe the device, the password will be gone. BUT anti-theft will come into play, where it will require you to type in your Google credentials in order to set up the device again (much like the BBID on BB10).

DTEK60 / Z30

[NikOnBB]

Similar to BB10, if you wipe the device, the password will be gone. BUT anti-theft will come into play, where it will require you to type in your Google credentials in order to set up the device again (much like the BBID on BB10).

DTEK60 / Z30

No, wiping the device using autoloaders from BB's official website will wipe everything , including password lock AND anti theft.

I did this with my dtek50 after forgetting the passcode lock ..... Works brilliant

[conite]

No, wiping the device using autoloaders from BB's official website will wipe everything , including password lock AND anti theft.

I did this with my dtek50 after forgetting the passcode lock ..... Works brilliant

Had you enabled anti-theft?

In other words, did you have a secure lock screen and a Google account?