Wireless Update Failed

[james_ryan]

I am trying to push out an update to my users. All users are at the same version software, and have the same phone. I followed the steps in the administration guide, and attempted to send the update to my phone as a test. I applied the software configuration to my user, and I received “Application downloads or admin changes require device to reboot” message, and the device rebooted. Then nothing happened, in the deployment job tasks list it shows the job as failed.

DETAILS: the Result of last attempt: Available upgrade rejected
I checked the event logs on the device and server and found no more

information.

Please Help…

BES Version: 5.0.1.58
Blackberry: Tour 9630
Current Version: 4.7.1.61 (platform 4.1.0.75)
Update chosen: 5.0.0.975(Platform 4.2.0.424)

[crackhead007]

I know this does not help much but I would call RIM about that one. You did make sure all your services are running didn't you? Short of restarting your services, I'm not sure what else to tell you.

[james_ryan]

Update:

I now sent the wireless update to three identical phones, only one received the update and updated correctly. The other two did not, so this would lead me to think it is a device issue, and not a BES issue.

Here is the Event Viewer log entries on the devices that failed. It posted two entries

a net.rim.otaupgrade - OTAUoke
S15553505 B15
duplicateB13;S15553505 B15 - 1/13 15:33:16

a net.rim.otaupgrade - OTAU:status
S15553505 B15
C:2 D:5 - 1/13 15:33:16

Can anyone help with this problem?

[murialita]

Is it possible the users that it is failing on are in a group that does not have the software configuration applied to it or that has wireless updates disallowed?

Also, if you have more that one software update applied in the configuration, make sure that the one you want to end up at is at #1 priority. I know there are 2 versions of 4.7.1.61, so you may want to support the upgrade for both, just in case. I actually have it set up to support all updates that result in 5.0.0.975 and the one from 4.7.1.40 to 4.7.1.61 just to cover all my bases. Haven't had an issue yet.