Outlook mail arriving when BB is switch back on after time off

[bravedeeds]

Hi All,

I have an issue with a few of my users. Every now and again i get a call from somebody saying i have been away on vacation for three weeks and i came back switched my BB on and all i am getting is mail from the day i switched it back on and not mail from when i was away.

Any ideas folks??

Cheers

[bravedeeds]

I am thinking some kind of timeout as it is pro longed periods of time???? does that make sense to anyone??????

[GlenB]

Messages are queued for delivery if the device is unreachable and expire from the queue after a set time if they cannot be delivered. I think on BES this is 7 days, but you might want to check it on the RIM Knowledge Base.

The other thing that may impact your users is dependent on what you are doing to halt message delivery while they are on vacation. If you (or they) are setting an email filter during the holiday period then those filtered messages will never be delivered.

[fwcmcse]

If I'm not mistaken this may also be governed by BES in terms of global policy... global push control specifically...

[bravedeeds]

Thanks folks, will give it some investigation.. :-)