missing old emails

[bighamma]

I have installed the new besx on a new server our old server was running blackberry professional software. After the install I had to wipe the handheld and re-activate it on the new besx. The handheld is missing the old emails, how do I recover the emails, they are still on my desktop.

Posted from my CrackBerry at wapforums.crackberry.com

[murialita]

Try completely removing the user account and recreating it. When you reactivate the phone, it should send out the last 2 weeks worth.

If you used the same management database, it stores what emails have been sent so it doesn't send out duplicates.

[bighamma]

Is there anyway to get more than 2 weeks of emails?

[murialita]

The only way I know of for sure would be to restore an old backup. I believe there is a way to change the default number of old emails that are sent on activation, which may require a registry hack, but I'm not positive off the top of my head.

[bighamma]

that's what I was afraid of, thanks for the help

[murialita]

It looks like from the following link that 14 days or 750 emails is the max. This is for a full BES. Don't know much about BESx.

How to increase the number of email messages sent to a BlackBerry smartphone during the enterprise activation process