Lots of Issues with Tour Devices upgraded to version 5.0

[bbwitch]

In order to allow our users (who are all using Tours) the new PTT feature, Verizon has told us to upgrade all devices to the 5.0.0.591 version. Ever since we've done this, we've had so many quirky issues...Some issues I've found others have encountered, some I haven't seen posted.

We're running a BES with 250 users for Groupwise, using version 4.1.6.20

- Some user devices work fine after the upgrade only to lose connection to the BES a week or two later, and randomly after that

- Some user devices lose the ability to send email/mms messages

- Some user devices lose their synchronization properties (cannot see sent messages from the desktop on the device)

- Some (like mine) have been lucky with no issues (hope I'm not jinxing myself)

We're seeing many freaky things lately. One fix is to remove the users from the BES and add them back. That fixed problem 1.

I've also had to wipe the devices and install the newest platform for 5.0.0.591 (platform 4.2.0.284). So far, that seems to resolve the other issues we've seen.

So far, this upgrade has been a nightmare. Anyone else having these problems?

[murialita]

I've not had these problems. The main reason being we chose not to push this buggy OS out to the general populus yet. Our company has no use for the Push to Talk. I really would like to get the remote file access to the users, but right now it's just not worth the trouble it would cause. Hope things start going better for you.

[bbwitch]

I agree - this never should have been pushed out but the powers that be thought it was a smart move (an 'enhancement' they thought). Although our field users currently use Nextels, I really can't see them using the PTT on the blackberry. It's quirky and awkward...