How Does BES for Exchange Handle Attachments?

[kbostwick]

Hello,

I am new to hand-helds and this forum, but have a question as our organization is looking to move from Notify Link on Exchange to BES on Exchange.

Attachment handling with Notify Link has required a third party app (Documents go Go) standard with no default PDF support for files downloaded to the device.

We are going to be moving to BES for Exchange and I will have customers who want to know how attachment handling will be done on the BES. Does it download the attachment to the device and still require Docs to Go or some other (paid) third party software to open PDF files, or does the BES for Exchange handle attachment viewing to the device with software that is already available on Blackberry OS 4.5 or higher?

My customers are considering purchasing Docs to Go Premium for PDF To Go so they can open PDF's in the short-term, but I wanted to find out for them how the BES for Exchange would handle PDF files flowing to the device and what (if any) additional software would be required for viewing PDF files.

Thanks very much for repling to this inquiry. I really appreciate it.

KB

[GlenB]

The default behaviour is for attachments to be converted (by the Blackberry Attachment service) to RIM's own format. This works well for viewing Office type documents as RIMs format is highly compressed. PDFs are also handled in the same way. The attachments arent sent to the device by default, the emails just show the list of attachment names and when the user "Opens" the attachment, it is downloaded.