[sscarver]

It's me again...

BES 4.1.5.26
Exchange 2003
Blackberry 8830

2 Users now

One of the users keeps receiving duplicate messages on her Blackberry. I have deleted her account from BES. I have deleted the service books from the Blackberry. Recreated the account and ran the Enterprise activation again. Still receiving duplicate messages.

Since I am new at BES and thought maybe I did something weird with that Blackberry or account, I decided to add another user to the BES and setup a different Blackberry. I didn't do anything different with this account, yet he is not receiving duplicate messages.

Any ideas out there?

SC

[SeeImRed]

I'm actually working on the same problem with 3 users right now. So here's some things I've done so far to identify the cause.

Get the RefID# for each message on the device. (open the msg, hold the Alt while typing VIEW.) Also check to see if one was sent with Desktop (Secure) and the other UNKNOWN. The Desktop will be from the BES. The Unknown is the mystery. You can also find the RefID for the Desktop in the BES logs folder for that day in the Disp file. You will not find the other msg's RefID in that log.

Go to the Exchange System Manager and expand the Server\SG\MB and click on the Logon folder. Find the user's acct and what has logged on recently. You will probably see the BES svc acct, the user's Outlook. Check the Client Version column and you should see BES is 6.x, Outlook is 11.x or 12.x. If you also see HTTP, find out if they are also using OWA.

Go to the Exchange front end server hosting OWA and search the Window\System32\LogFiles\W3SVC1\[date].log from the bottom up for the user's acct name. If they are not using OWA but you find a connection in the w3svc1 logs, they've probably set up BIS with their corp address & OWA url.

[sscarver]

Well, I was able to resolve the issue by looking at the header of each message received. One message had Received (or send, can't remember ) by Unknown, and the other had Received by Desktop (Secure).

I asked the end user if they had been receiving their company email before we setup the BES. She had always been able to get her email on her Blackberry. I requested that she login to her BIS account and remove any email accounts associated with her company email address. Afterwards, she no longer received duplicate messages.

Thanks for your suggestion.
SC