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Old 07-15-2009, 08:18 AM
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Question Dispatcher service won't start - terminates with service-specific error 5009

I Just did a fresh install of BES 5.0 on a Win 2003 R2 Box for use in an Exchange 2003 SP2 Environment.

The server is a physical box, not a VM - I also installed BES 5.0 on another server to use as a standby server for High Availability.



BESMgmt is on a remote SQL 2005 server.



When the services were started at the end of the installation process, the Dispatcher Service was reported to have started successfully but after a reboot of the server a message appeared at logon sayin that a service failed to start.



When I check the event viewer it is reports problems with starting the Dispatcher Service, I have also tried restarting the service manually in the Windows Services window without any luck.



Here is one of the error entries from the Event Viewer regardin the Dispatcher Service:


Code:
Event Type:	Error
Event Source:	Service Control Manager
Event Category:	None
Event ID:	7024
Date:		7/15/2009
Time:		2:22:20 PM
User:		N/A
Computer:	******Description:
The BlackBerry Dispatcher service terminated with service-specific error 5009 (0x1391).

For more information, see Help and Support Center at




The same thing happened with the Standby server, the service started successfully at the end of the install procedure but not after a reboot, and the entries in the event viewer of this server are identical to the one above.



I have searched around but I cannot find any articles or any other posts adressing the 5009 error message. There are several other posts regarding the dispatcher service on this and other forums but none of the other issues people are having seem to be related to the problem I am experiencing so I decided to post here hoping that someone might be able to help me.
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Old 07-15-2009, 04:48 PM
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I had this and it was due to a mis-match of the ports for SQL.

I had the BES set to use port 1433 and the SQL server was set to dynamic.

Once i changed the settings to match it worked fine.
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Old 07-16-2009, 01:18 AM
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OK, thanks I'll double check that in a short while - did you get the same error code as well, 5009..?
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Old 07-16-2009, 02:08 AM
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Hmm, the SQL settings seems to be OK - I can even preform a successful test connection to the DB.
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BlackBerry Forums at CrackBerry.com > > BlackBerry Professionals > BlackBerry Administrators   Dispatcher service won't start - terminates with service-specific error 5009

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