Blackberry Pop3 Issues

[Chrisjraby]

Hi Guys,

You'll have to excuse me if I sound like a complete amateur, but I have very little knowledge of this all....so here goes.

I work for a franchisor and a number of our franchisees use Blackberrys to download their emails while they're in or out of the office. We use a webmail server and a client called "IMail Server" if that helps diagnosis.

Recently I had a query from a franchisee who uses his Blackberry to download his emails via Pop3 who was receiving messages regarding a full mailbox. The franchisee still regularly uses Microsoft Outlook so his emails are downloading to that (and removing from the server after a few days) which is insuring that his Inbox is always empty on the server.

However, he has said that his Sent and Deleted items were filling up (some emails were from as far back as 2008!) and i'm unsure as to why these emails haven't been clearing.

Is it likely that his Blackberry has been set up incorrectly? If so, does anyone have an idea about what exactly is incorrect?

Regards,
Chris.