BIS blocked from Exchange

[1fast72]

I work for a company that uses MS Exchange 2007 and has BES. I used to be able to connect using OWA and get the email pushed to my BB. A few months ago it stopped and I can not reconnect, along with everyone else that has a BB and is on BIS. Iphone and WinMo can still connect and get mail. What have they changed and what can I do to get the connection back? Any help would be appreciated.

[AZBBFAN]

do you have a wondows logon you changed about the same time as your email stopped working?

[1fast72]

Are you talking about network logins? We have to change all of that reguarly. I have changed password several times and I could just update the password on the BIS site.

[AZBBFAN]

That is what I was wondering. My company is the same way. when windows prompts me to change my passowrd it changes all my passwords including email password, I wait until I get the error message from BIS then log in and change the password to re-validate. I had to get permission from corporate to allow this though. They have the ability to block it if they want to

[1fast72]

The "Local" IT doesn't seem to know what happened. It is really irritating to have iphone get there email and I can't. Just wish there was a way around it.

[1fast72]

When I try to set it up it says "Cannot connect to mail server-Invalid server name". I have tried every possible combo of settings.

[AZBBFAN]

are you on BES? That is what it sounds like

[1fast72]

No I am on BIS. They have a BES server for the phones they give out.

[1fast72]

One thing i noticed was the Tour does not have the Enterprise activation option in the options. I had that option on my Curve. Is this not a BES capable phone?

[GlenB]

1fast72 - the first question is can you logon via the OWA web interface from the internet, i.e. outside the office? Second, verify that when you are logged in, the URL does not include the text cookieauth.dll as this implies that MS ISA server is in use and this causes BIS an issue.

[1fast72]

I can log in outside the office. When logged in it is https://owa.company.net/owa. When on the login screen there is a lot more after the owa i think there is a cookie.dll in there somewhere.

[idoacctg]

Is the word "exchange" in the string when you sign-in? I was having seem issue after my IT group did an upgrade.

What I did was log into mail via web once I connected I copied and pasted that url into the server address box when setting up the BIS account. Somehow the prior url quit working after the upgrade.

[GlenB]

Exchange 2003 uses the convention servername\exchange\mailboxname
Exchange 2007 uses the convention servername\owa\mailboxname though \exchange is normally configured to redirect to \exchange.

It is worth doing as idoacctg suggests and copying/pasting the URL from an OWA page into BIS to make sure you have it correct. But, if the URL contains cookieauth.dll it isnt going to work on BIS, as this will indicate that they have deployed MS ISA.

[1fast72]

Well copy and paste the url didn't work. The word cookie does not appear in the url but "auth" does. I am guessing they set up a ISA. I have looked it up and WinMo can get passed it and Blackberry can't.

Does anyone know of a way around it? Our IT dept. won't give me access to the BES on my personal device( don't want an IT policy on it anyway)and I would really like to have my email back. Any suggestions?

[ifly4fun]

Originally Posted by 1fast72

Well copy and paste the url didn't work. The word cookie does not appear in the url but "auth" does. I am guessing they set up a ISA. I have looked it up and WinMo can get passed it and Blackberry can't.

Does anyone know of a way around it? Our IT dept. won't give me access to the BES on my personal device( don't want an IT policy on it anyway)and I would really like to have my email back. Any suggestions?

Do they allow POP?