BES won't sync contacts

[rodelz]

We are on a BES version 4.1.25. I have googled this problem and found lots of fixes. None worked for me. I have tried resending service books, deleting service books and undeleting them, wiping the Blackberry and re-syncing. Wireless syncing is enabled. I found an entry in the BES log which might help but I don't know what it means: DevMgmt's Handheld Agent is not initialized, sync is not allowed.
Thanks!

[besadmin82]

Check exchange attributes on that user. May not be related but a while back (a good while) someone mentioned an issue with exchange hanging up the bes sync and this seems familiar. Hope this helps.

[rodelz]

Permissions look ok. Should have mentioned the problem is not with just one user. At least 3 users have mentioned their contacts aren't syncing.

[Sith_Apprentice]

Make sure wireless sync is turned on on the BES side as well as the device side. If it is only affecting a small portion of the users it could be a device side setting.

[besadmin82]

Originally Posted by rodelz

Permissions look ok. Should have mentioned the problem is not with just one user. At least 3 users have mentioned their contacts aren't syncing.

Dumb question- but have you tried removing the user completely from BES and then re-adding/re-activating? Yes- I'm shooting in the dark at this point but it's worked for me before on phantom issues like this. I dug around too on the intarwebs but also didn't find anything pertaining directly to your issue.

Have you called your provider's support line? We have T-Mobile and I can get to a dedicated BB support desk and sometimes the techs there have BES experience.

Originally Posted by Sith_Apprentice

Make sure wireless sync is turned on on the BES side as well as the device side. If it is only affecting a small portion of the users it could be a device side setting.

My thoughts as well.

[rodelz]

Wireless sync is turned on at the device and the server. Definitely tried the removing user and re-adding the user. That has fixed stuff for me in the past also. My only other option at this point is to call RIM. I'm trying to avoid that.

[Sith_Apprentice]

Which side has the correct contacts? If its the server (Exchange) go to your address book > menu > options > type rset and it will reload from the server.

[rodelz]

Had to re-sync the contacts manually after doing that which is ok. Still can't figure out why contacts are not syncing wirelessly. Thanks!

[sam2500]

Thanks for the rset option didn't know that.

[rodelz]

Thanks for all the responses! Tomorrow I am going to set up a new BES server and see if that helps. How's that for a shot in the dark?

[rodelz]

Thanks again for all the responses. Setting up a new BES server and upgrading to 4.1.6 fixed the problem. I had tried updating on the old server but the database wouldn't update. On the new server it did. Problem solved.