BES sending duplicate emails over and over again

[u2nyr]

Hi,

We're running BES 5.0.2.28 with Exchange Server 2010 Version:14.00.0702.000

One particular user, when he sends a bunch of emails from his device, those emails get sent and resent over and over again, whether the blackberry device is on or off. The device was wiped and started anew and the same problem persists.

Another user (separate, but this may be related) sends emails from his blackberry and the device shows a check, as the email was sent successfully. then when he looks at the blackberry 10 minutes later, that same email has a red X on it. he does NOT resend the email, but he checks his outlook sent items and the email was sent without a problem, and the recipient received it without a problem.

Has anyone seen these problems before?

Thanks,
Al

[oops1e]

Hi Guys this is my first pos on the forum ans I live in New Zealand (FYI)

I have stumbled onto the resolution to the Duplicate emails in BB after days of searching and testing. I have added a entry into Regedit on the blackberry server a few days ago to resolve one issue. Two days later I started to receive complaints about duplicate messages on the BB's. Rolled back on the change and issue resolved.

I have tested on a live environment

I have tested and it is working

This is only for BES and outlook

1. In the Registry Editor, go to one of the following locations:

For BlackBerry Enterprise Server 2.1 and earlier:

HKEY_LOCAL_MACHINE\Software\Research In Motion\BlackBerry\Server

For BlackBerry Enterprise Server 3.5 to 3.6:

HKEY_LOCAL_MACHINE\SoftwareResearch In Motion\BlackBerry\Servers\<BlackBerry_Enterprise_S erver_name>

For BlackBerry Enterprise Server 4.0 to 5.0:

For Windows 32-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents
For Windows 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents

*** If the ProcessMailDelay registry entry already exists, change the Value data field to the number of seconds you would like mail processing to be delayed. If the ProcessMailDelay registry entry does not exist, create a registry entry with the following values:

Name:
ProcessMailDelay

Type:
DWORD

Value:
This value specifies the number of seconds to delay email processing. For example, a value of 45 delays mail processing for 45 seconds. (decimal to 45)

3.Set Decimal to 45

4. Restart the BlackBerry Dispatcher and BlackBerry Controller.
Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones