BES 5.0 Issues after install

[bhopkins]

First off let me say the documentation leaves a lot to be desired. Did the cut over on a new box upgrading my original database.

Things went ok and all of my users still functioned without having to reactivate. There were a couple issues I can post if someone needs them. However I have one issue now someone here might help me with. I have updated device software I would like to push out. It is complicated how you do that but here is my issue. In the software bundle I got from Verizon it does not seem to correctly say it came from Verizon at least not enough to make BES happy. I wondered if anyone knows where the carrier information is stored in the loader files.

[sam2500]

Have you gone through the following links:

Interactive Training for 5.0

BlackBerry® Administration Service

BES 5.0 Guides

BlackBerry Enterprise Server for Microsoft Exchange - Manuals and Guides

[bhopkins]

I know "how" to do it. The p[problem I have is that the BES server doesn't recognize the loader bundle as being from a correct carrier.

[bhopkins]

When I execute the shared drive scan i get
One or more BlackBerry Device Software bundles were detected for a specific carrier. No devices exist in the system for this carrier. The bundles were not added.

[attamiller]

Have you found anything out about this issue yet? We are having the same issue.

I found a file called Vendor.XML in C:\Program Files\Common Files\Research In Motion\AppLoader. I went through the whole thing and found my version of the OS was not listed. I edited the file to include our version, but it still didn't work.

[mineurbiz]

The information is stored int he .alx files, you have to know the carrier number. Let me know if this is the information that you were requesting.

[bhopkins]

Will post a fix when and if we find one but so far no luck

[Rh1noo]

If your doing a USB firmware upgrade of a device using firmware from another network you have to delete the vendor.xml file. Has anyone tried this?

[jamesyouwish]

I have only got this to work with firmware that Verizon allows OTA upgrades on. I got it to work on my 9530. Just search for software bundles. I have yet to get the shared network drives to work.