BES 5.0.0.142 Address lookup fails with Exchange 2007

[gixxer_fan]

Hi Guys/Gals

I am currently running BES 5.0.0.142 with Exchange 2007. I have 70+ users running multiple device models.

Currently, 3 of the devices (8900 with OS 4.6.x.x, 9700 with OS 5.x and 9780 with OS 6.x) are experiencing failed address lookup. (almost immediately after submitting the lookup request)

I have tried resending service books, IT policies and wiping devices and reactivating them to no avail.

Looking through the logs, I can't seem to find any problems reported

Any suggestions on where to look? I am trying to get this resolved before 2 of these users head to Asia for a few weeks

Thanks

[gixxer_fan]

Problem solved...

worked with our Carrier BES support team:

The Fix:

Open Bes Manager, browse to Manage Users, select user that has problem, on User Information tab, click Default Configuration, then Email tab, then scroll to bottom of page and click "Edit User", under Private Contact Folders select the contacts listed and then press "Continue to user information Edit", then "Save all".