BB lookup fails with unknown error

[dfierema]

BES: 5.0
Lotus Notes: 7.0.3

Intermittently Blackberry device lookups (ALP) fail (for all users).
Message in the logfile points to "Collection container is null". I have never before seen this message. Any idea on how I can restart the ALP service or fix it altogether?

regards,
Dirk

error message:
[30000] (12/19 06:18:07.234):{0x11D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BENT20KE Agent 1 (Application Event Log on BENT20KE) | 12/19/2009 06:18:06 (EFFF288E) -> NAMELookup error while trying walter.suedbeck@komatsu-mining.de (Collection container is NULL 0x078D)
[30000] (12/19 06:18:07.234):{0x270} Alarm::ThreadProc: Received an alarm message
[30000] (12/19 06:18:07.234):{0x11D0} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BENT20KE Agent 1 (Application Event Log on BENT20KE) | 12/19/2009 06:18:07 (AFFF4E57) -> Call to NIFFindByName failed (Entry not found in index 0x0404)
[30000] (12/19 06:18:07.234):{0x270} Alarm::ThreadProc: Received an alarm message

[chmaro]

Not sure but a quick search of google returned this page and one from IBM relating to Domino (Which I'm guessing you are on?)

Take a look at it here. (IBM - Errors: 'Cannot create color palette' or 'Collection container is null' occur on server)

[Eclipse0001]

I had three people that were having the same problem only difference is that ours is on Exchange. I am going to have to do some checking to see if I can find what was done to resolve their issues.

[Eclipse0001]

im still looking at my old tickets to see if I can find the one that had the same issue in it. Hopefully I find it soon. I do recall Blackberries having issues with Exchange 07 so the resolution may not pertain to you since you're Lotus Notes.