Phone reboots when on 911 call.

[Evelmike]

For the second time since I have owned my BlackBerry 8830, I have been in a situation where I needed to call the police for my own safety. Today, it just so happened that I awoke to my house alarm going off, so I locked my bedroom door, grabbed my .40 cal. and dialed 911 on my BlackBerry 8830.

I was on the line with the dispatched, awaiting the arrival of the police. It was important for me to stay on the line so I could be notified as soon as the police arrived, so that I could secure my firearm. The last thing I wanted was for the police to come barging in and get shot because I thought they were the intruder!

Much to my dismay, my BlackBerry 8830 rebooted itself while I was on the line with the dispatcher. This seems to happen any time I dial 911 and stay on the line for more than 5 minutes.

I'm about five seconds from throwing this 8830 in the trash. But before I do, I thought I'd ask on here if anyone has ever encountered or heard of this issue, and knows of a fix?

Thank you for your time.

[wxmancanada]

I remember there being issues like this occurring on other devices, and those issues were invoked due to a bug involving the GPS and how it was activated during an emergency call.

Nonetheless, if you don't get any feed back from here, it might be worth a call to your carrier or RIM as this is rather dangerous. I would drop BlackBerry, or have a backup phone just to call 911 as I have to call 911 about 3 times a month (work reasons) and just wouldn't trust my safety to a device that performs this way, especially if I was in your situation.

Keep us posted.