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  1. Donald2424's Avatar
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    Default Password Glitch

    My phone has a password for when I put it in my holster. It seems buttons got pushed and it got to 6 tries incorrect and asked me to type the word blackberry. It then tells me to put my password in and as i type it, it shows all the letters and numbers i put in which are correct. When i hit enter it tells me it is incorrect and i know that it is correct as it is my password for everything. I type this password in the phone many times a day so it is correct. This is the second time this had happened to me. Last time it reset my phone and i can't afford to have to reset again. If anybody has had a problem where the correct password doesn't work when it starts showing all characters you type on screen, please reply.
  2. jeffh's Avatar
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    What usually has happened in cases like yours it that the password isn't what you think it is. Since you can't see the password when you enter it originally, you may have had a shifted or alt'd keypad. In that case, you thought you were typing Don1 but you really typed 5+,W, for example. If you have any tries left, try any obvious shift or alt variants of your password. Unfortunately there is no way to recover from a password error other than by giving the BlackBerry what it thinks the password is. There is no master password and no way to reset the number of attempts.
  3. jpoprock's Avatar
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    Jeff, no disrespect... but in many cases, the person knows exactly what they typed. I can see it happening after you first create the password. It's highly unlikely in MY case, that I had alt engaged when I created the pwd, because I've entered the pwd a million times since creating it. And now I'm on my final attempt! My pwd is numerical, but my screen is showing me letters not numbers. And I know that i didn't make a mistake and accidentally have something else pressed when creating it.

    So, do I hit alt/shift to lock it to numbers and enter my pwd, despite under normal circumstances not having to alt/shift before entering it? Or, do I type what I think it is, which will show me the corresponding letters, and hit enter?

    Actually, I'm almost sure that I alreaday tried hitting alt/shift and entering my numbers... and it didn't work. Now I'm on my last attempt, and I'm thinking that just typing the sequence in despite it showing me letters, is the solution.

    ?
  4. jeffh's Avatar
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    Quote Originally Posted by jpoprock View Post
    Jeff, no disrespect... but in many cases, the person knows exactly what they typed. I can see it happening after you first create the password. It's highly unlikely in MY case, that I had alt engaged when I created the pwd, because I've entered the pwd a million times since creating it. And now I'm on my final attempt! My pwd is numerical, but my screen is showing me letters not numbers. And I know that i didn't make a mistake and accidentally have something else pressed when creating it.

    So, do I hit alt/shift to lock it to numbers and enter my pwd, despite under normal circumstances not having to alt/shift before entering it? Or, do I type what I think it is, which will show me the corresponding letters, and hit enter?
    ...
    ?
    If your password is numeric as you say it is, then you would always have had to press the ALT key to enter the digits, unless the password is all 0's. If you have never entered ALT to enter your password before, then it can't be numeric, regardless of how many times you have entered it.

    If you are down to your last chance, it's a roll of the dice.
    Thanked by:
    Wassan (09-18-2012) 
  5. jpoprock's Avatar
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    SOLUTION: Hats off to JeffH, because what he is saying is correct, but here is a more clear way of explaining it I hope:

    I managed to get into my phone on the final attempt... but what I thought was going on, wasn't the case. As Jeff explained to me in another thread, when a person creates their password for the first time... the rules of the keyboard still apply. Many people like myself, assume for some reason that the pwd they are inputting is numerical. Probably because on non-smartphones when you enter a pwd, like for voicemail or somethign, it defaults to numerical without having to use a modifier key. But this is not the case unless they first hit alt/shift to numberlock the keyboard when creating their password for the first time. So, if you think you are typing in '1234', you are actually typing in 'wers', UNLESS you first hit alt/shift and type in 1234. At that point, it's for sure numerical. If you don't use the alt or shift keys, you are actually typing lower case letters.

    I tested this theory by changing my password from what I thought was 1234 (but was actually wers), and upon creating the new pwd, i hit alt/shift (which doesn't count as a keystroke!) which locked the number pad, and then typed in 1234. I did this twice and the new pwd was set. I then locked my phone and then tried to unlock it. I tried typing just 1234 and it didn't work. I then number locked the keyboard by selecting alt/shift, typed in 1234, and it worked! So again, the rules of the keyboard ALWAYS APPLY in all situations.

    So, touche my friend! i think that your recent reply to me was much more clear in what you were trying to say. But when you only have one attempt left, you tend to panic and really question what you are being told.

    Thank you so much!

    Jason
    Last edited by jpoprock; 07-23-2010 at 01:37 PM.
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    Wassan (09-18-2012) 
  6. jeffh's Avatar
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    I'm glad you solved your problem. Thanks too for pointing out that users new to the BlackBerry keyboard might assume passwords are numeric by default. I'd never thought of that. Most users also don't express what they are doing as clearly as you did. Your two statements "My password is numerical." and (I'm paraphrasing) "I've never had to press ALT to enter it." made it clear where the problem was.

    All this confusion could be avoided if the password was shown to the user in cleartext when he initially created it. In my opinion, masking the initial password entry is not worth the confusion it can lead to. It's easy to prevent someone looking over your shoulder while you create the password for the first time.
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    Wassan (09-18-2012) 
  7. Wassan's Avatar
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    Hats off to JeffH !!!!
    I was so desperate before I fond this page and follow JeffH's information..

    Thank you so much all the way from Saudi Arabia!

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