1. trinston's Avatar
    I just added another email account to my BB. I can send emails from the account, but it's not receiving them. I've looked all over the options and I can't figure out why this is happening.
    08-30-07 09:00 PM
  2. Trevor's Avatar
    Login to BIS and click the filters button for the problem account. Confirm the setting is set to:
    When no filters apply:
    Forward messages to device

    Try again. If that doesn't work, resend service books then battery pull. If that doesn't work, call your carrier.
    08-30-07 09:16 PM
  3. trinston's Avatar
    Login to BIS and click the filters button for the problem account. Confirm the setting is set to:
    When no filters apply:
    Forward messages to device

    Try again. If that doesn't work, resend service books then battery pull. If that doesn't work, call your carrier.
    I checked the filters, everything okay there. I'm doing a battery pull now and I'll try the service books next. Will updating the service books roll back the OS upgrade?
    08-30-07 09:28 PM
  4. trinston's Avatar
    Hmm...did the service books, no improvement.
    08-30-07 10:08 PM
  5. anon(153966)'s Avatar
    But the account IS in BIS? Very strange. Try removing the account and readding it...
    08-30-07 10:13 PM
  6. trinston's Avatar
    I re-added it and it started working. Thanks!
    08-31-07 06:33 AM
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