BB Replaced Under Warranty w/REFURBISHED??!!
01-15-13 02:01 PM
- Okay... so my 8830's trackball had gone wacky and I called Verizon... no problem, they would replace it under warranty.
In the meantime, I used a soft toothbrush and cleaned the trackball...started working fine, still is.
Verizon store rep tried to convince me to keep the new one when it arrived. I said I would think about it. Went to pick it up today... a store rep had already opened the box (wasn't supposed to, but glad she did).
Where is my new 8830???? Right here? OHHHHHHHHH.... You mean the REFURBISHED 8830 that I'm looking at????????
Fair warning. If you have your phone replaced under warranty, you will apparently receive a REFURBISHED unit (no box, no battery, no 'nuttin', sticker clearly scraped off inside back and replaced with another).
I plan to send back the refurbished one. At least I know the BB that I've already got. This may be why so many people still have problems with their BB's after they've been replaced.
Am I being unreasonable?04-03-08 03:37 PM
- GarzRetired Mod04-03-08 04:17 PM
- I don't see what the big deal is. When I got mine, it looked brand new. the plastic film was on the screen as well as the micro SD plate at the back, you wouldn't have known it was a refurb. The refurb is probably in way better condition as your original so don't see your problem and if the refurb works, isn't that all that matters?04-03-08 06:37 PM
- I don't like the idea of getting a refurb either, but believe me that the refurbs are like OEM new. The refurbs come directly from RIM and are returned to factory new status. However, I do agree that they really should be replaced with NEW ones. After it's out of warranty, they should start replacing them with refurbs.
The ones you have to watch out for are the ones replaced by the insurance company. I've had a client replace one through T-Mobile insurance company and that thing looked like it was made in China.
BTW, as a wakeup call.... even laptops/PCs replaced under warranty completely from places like Dell, IBM, Acer are factory refurbs.
Last edited by JRSCCivic98; 04-03-08 at 07:17 PM.04-03-08 07:13 PM
- 04-04-08 06:10 AM
- 04-04-08 08:15 AM
- 04-04-08 09:07 AM
- Ain't no "sometimes". It's ALWAYS. Get it right. Amazing how even the employees don't know. What do you think happens to all the phones people turn in with problems? You think VZW gives them a military funeral and sends them into outer space for the long journey? No, they go back to the manufacturer to fix and then get returned and used as refurb replacements when others turn their bad phones in with problems. Why do you think the insurance on the phones shipped is only a max of $100? Because they aren't worth anything more? I don't think you work high enough in your organization to know a lot of these things.... err, "the truth".
Wow, that was mean and pointless.04-04-08 11:47 AM
- 04-04-08 03:13 PM
- I could understand why people would get the impression that just because you buy an extended warranty, that you would automatically get a NEW phone. All the extended warranty means is that you will be covered for any costs (buying a new phone) and does NOT mean getting a new phone. Instead of you having to buy or getting your phone repaired and paying for it, your carrier will handle that. This is what was explained to me when I got my warranty, I would get me a refurbished phone straight from RIM if something were to happen to my phone. If you were told otherwise, then you were lied to. This is the same for most electronics. For example, if you go to Best Buy or wherever and you buy an iPod with the extended warranty, if something happens to your iPod, they will ship it out and get it repaired and you pay nothing, you DON'T get a new iPod. I could understand if it was under 30 days, but after that, getting a refurb seems reasonable.04-04-08 03:30 PM
To JRSCCivic98 that said: "...used as refurb replacements when others turn their bad phones in with problems. Why do you think the insurance on the phones shipped is only a max of $100?"
I can vouch for that. The FedEx return label says: "Declared Value- $100." Must be a ton of profit on these phones.04-04-08 03:31 PM
- Every time I make up my mind to seal the box on the "new" refurbished under-warranty replacement and ship it back to Verizon, the trackball inconsistently starts going a little crazy again... won't scroll down or won't scroll up... won't move at all.... then it's okay again (whether or not I do resets).
If any of you had to make the choice between cleaning the trackball yourself and voiding the warranty (should it be ever be found out by Verizon), or keeping the refurb and restoring programs, etc. (kind of starting from scratch), what would you do?
I'm really torn- and yes, I'm aware that this is ultimately no big deal- I'm just attached to my current BB!04-05-08 11:17 AM
- Karly, I have replaced mine a couple of times for various problems. Take a close look at the new one and test if fully. If it looks prestine and functions just like a new one, then it's really no different then a new one. In the end it's mostly in your mind anyway. I agree with you on pricipal that the replacements should be "new", but in reality, unless the replacement has some kind of quirk that you don't like and it's in perfect condition, who cares? Honestly, I'm typing this on a replacement laptop that was refurbished by the factory. The new one I had bought had nothing but problems and went in for repairs 4 times before I raised the bar and asked for a complete replacement. While it was refurbished, it was prestine and had it not been for the sticker on the bottom stating refurbished, I would have thought it was new-in-box. It's been over 2 years and not a peep out of it. Better then the new one I had bought.
In the end, if there's something wrong with the replacement they will send you another one while you're within your 1 year warranty. Also, 3 replacements of the same unit and the 4th will be new-in-box if you make them aware of problems you've had with refurbs.... if any. That's how it works.
If you're really scared to take a chance on a cheap thing as a phone let me bring up another scarry subject. Did you know that if a car is damaged during shipping enough that it does not have to be totaled that it will just be repaired and still sold "as new". That's right, there are no laws that state the manufacturer have to tell you if there was fixed damage on a new car during shipping. How about that one? If you don't believe me on this, do a search for a recent shipment of BMW M3 and 135i cars that were damaged with a container ship tipped. While some were totaled, a good bit of the cars were fixed and then sent out to dealers with no details as to the fixes of the damage. The cars will be sold as new with no disclosure of the fixes at all. Don't you just love big business?04-05-08 11:38 AM
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BB Replaced Under Warranty w/REFURBISHED??!!
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