8830 Data stops and doens't pick up until power cycle - Page 3

JRSCCivic98 · #31 12-18-2007, 05:04 PM

^^^ No, the phones have PIN, IMEI, and ESN. I've never seen a carrier BIS config page that didn't ask for PIN and IMEI. Maybe this small difference there could be causing Sprint's BIS connectivity to be flaky for some reason. I can't tell you why, but I know someone when I have clients that change phones they will sometimes (not all the time) have issues with BIS connectivity to accounts for email until they go in and manually specify the IMEI on the config page again. Then all is well. BIS automatically prompts for the new phone config change when it detects the PIN change issued by the carrier in question, but it doesn't prompt for IMEI as well. Like I said, sometimes this is sufficient, but I've ran into situations where everything else has been tried and once I fill in the IMEI and Save again everything starts to work perfectly. Weird, I know. At one time the carrier was actually able to verify for me that the new PIN was on the account in qustion, but the old IMEI was still listed for some reason even though it shouldn't have been. This is why I suggested to do this.

camattin · #32 12-18-2007, 05:55 PM

Proof is in the pudding... see attached screenshot.

Slackerboy · #33 12-19-2007, 08:30 AM

Folks - on Verizon, I talked to the Network Tech and he said my device was attempting a second data session and was hanging. He had me return the device once more, hoping to get me one that didn't have .176 (I upgraded the one I had) Unfortunately, the new one has .176. I am going to see if I can make it through the day. For the record, I had the same problem on an out of the box Pearl, then an 8830, now am on 2nd 8830.

SlackerBoy

tavella · #34 12-19-2007, 08:12 PM

Has anyone actually tried to speak to RIM regarding this matter? I have noticed that Opera Mini will still operate when the data connection appears to have dropped. If you check your event logs (ALT L G L G) from the home screen, look for an event where the WLANSignal cannot be loaded and see if you get an error regarding a problem loading a service book from the SBHelper module. I tried to call Sprint and have them transfer me as I don't want to pay $50 to have a problem resolved that is not one of the network providers IMO, but no luck there. There is a thread under the 8800 series section called Losing EVDO connection on PinStack.com where I've posted my eventlog. Since the file is 144k I cannot post it here. See if you have the same events and we can go from there I suppose. I've had six 8830's now and they ALL do the same thing.

moizv13 · #35 12-20-2007, 09:19 AM

Ok...another update... i am now slowly starting to get the internet connection problem again...

I thought the upgrade did the trick...but, i guess there is no solution to this madness...

talontsi_95 · #36 12-21-2007, 08:08 PM

Quote:

Originally Posted by Slackerboy

Folks - on Verizon, I talked to the Network Tech and he said my device was attempting a second data session and was hanging. He had me return the device once more, hoping to get me one that didn't have .176 (I upgraded the one I had) Unfortunately, the new one has .176. I am going to see if I can make it through the day. For the record, I had the same problem on an out of the box Pearl, then an 8830, now am on 2nd 8830.

SlackerBoy

Great, my new one has .176. I wonder what the fix for this is? What actions should I take if this new phone isnt fixed? I cant see paying 40 dollars a month for unlimited data when I can only use it a few hours of the day then have to pull the battery. I only had my previous 8830 2 months and the back was loose from revoming it daily.

talontsi_95 · #37 12-21-2007, 08:12 PM

Quote:

Originally Posted by tavella

Has anyone actually tried to speak to RIM regarding this matter? I have noticed that Opera Mini will still operate when the data connection appears to have dropped. If you check your event logs (ALT L G L G) from the home screen, look for an event where the WLANSignal cannot be loaded and see if you get an error regarding a problem loading a service book from the SBHelper module. I tried to call Sprint and have them transfer me as I don't want to pay $50 to have a problem resolved that is not one of the network providers IMO, but no luck there. There is a thread under the 8800 series section called Losing EVDO connection on PinStack.com where I've posted my eventlog. Since the file is 144k I cannot post it here. See if you have the same events and we can go from there I suppose. I've had six 8830's now and they ALL do the same thing.

When mine does this I have no BB browser, no Opera Mini and cant recieve any messages until I do a battery pull. If this keeps up Verizon is going to have a seriously pissed customer on their hands.

talontsi_95 · #38 12-28-2007, 09:25 AM

Well it's been 8 days since I powered up my new phone and I have yet to have the problem. The only difference between this phone and the last is that I have not yet installed Opera Mini on the device. I havent powered the device down once and its still running strong(longest span of not having to do a battery pull by 4 days). Ill install Opera Mini this weekend and let you guys know if the problem comes back. So far I think its fixed but well see

jo311843 · #39 12-31-2007, 12:49 PM

talontsi 95, I await your report. Thanks.

Also has anyone had any luck solving this issue?

kermalou · #40 01-14-2008, 02:11 PM

I had this same issue.

Did an upgrade on the handheld to .176 and the issue is resolved.

Now I am getting a Connector Specific Error when syncing my calendar.

talontsi_95 · #41 02-10-2008, 10:06 PM

Just a quick update. I installed the Opera browser on my replacement phone about a month ago. To date I have not had any data connectivity problems. Apparently not all the phones have this issue. I got lucky with my replacement and it works great.

BigUser1973 · #42 02-19-2008, 09:32 PM

On second 8830. Upgrading to .176 and latest PRL eased but did not solve my problem. Still losing network connectivity on voice & data. When it happens, it looks like the BB fails to recognize primary network carrier's 1xRTT & EVDO signals are available. It never fails on one type of signal and not the other. Does not appear to affect every unit. More info coming soon.

richjolliff · #43 02-20-2008, 10:26 AM

I upgraded a week ago. Had the same problem from time to time on my ppc 6700. Only way to resolve it was to disconnect from Sprint tower and re-connect. This is a Sprint problem.
When my phone stopped data on tuesday, even a battery pull wouldn't resolve it. I had to disconnect from network, and then reconnect in manage connections.

sgeers · #44 02-10-2009, 08:17 AM

It isn't just sprint or verizon... I'm on Rogers (Canada) and since I got my pretty Javelin (8900) on friday pretty much daily I've had to do the power cycle. The billing rep even knew to tell me to try a battery pull (power cycle does nothing.. it seems to almost just put it into standby).

The problem occurs for me often overnight as well as during the day randomly.

I've been playing with other ways and it seems turning off connections then turning back on has worked. I've also tried the readding settings on the BIS as well as repushing from my routing table. Ultimately I won't know if it's fixed until the next time it happens.