8830 Data stops and doens't pick up until power cycle

**lokiju** · 11-29-2007, 10:49 AM

Is anyone else having this issue?

We recently switched all our Blackberries from AT&T to Sprint and all the devices are pretty much 8830's across the board.

We have about 140 berries in total and of those around maybe 20 or 30 of them (including mine) tend to randomly drop the EVDO connection and shows 1x in it's place. It never picks the EVDO back up and nothing will fix it unless it's turned off or the battery is pulled.

It seems to be totally random, it does not happened to everyone at the same time or anything like that.

Is this a issues anyone on here is familiar with? If so has anyone found a fix?

EDIT: I should note that when it does this, no data at all works in or out. No messages will be received, I can't send any. Internet will not work, gmail, etc...

**cblackwelder** · 11-29-2007, 12:09 PM

I have had the same issue (on Sprint as well).

No fix found. Happens about once a week.

**storm6610** · 11-29-2007, 07:15 PM

I have a sprint 8830 as well and have noticed the same thing. We just got ours at work, and the first few days it happened to me as well. Now a week later, <crosses fingers> I have not had it happen.

However, I did enable my auto on/off settings so it goes off at night when I sleep and comes back on before I wake. That might "reset" it.

I also noticed that sometimes during the day I will get a message on my computer inbox a full minute or so before getting it on my bb. I think it has something to do the way sprint has EV and just regular data access. I am also guessing because EV isn't everywhere when the phone loses contact, it recycles searching for the signal. These are just guesses...

**lokiju** · 11-30-2007, 08:28 AM

Originally Posted by storm6610

I have a sprint 8830 as well and have noticed the same thing. We just got ours at work, and the first few days it happened to me as well. Now a week later, <crosses fingers> I have not had it happen.

However, I did enable my auto on/off settings so it goes off at night when I sleep and comes back on before I wake. That might "reset" it.

I also noticed that sometimes during the day I will get a message on my computer inbox a full minute or so before getting it on my bb. I think it has something to do the way sprint has EV and just regular data access. I am also guessing because EV isn't everywhere when the phone loses contact, it recycles searching for the signal. These are just guesses...

One thing I am certain of is that when it's happened in the past, I've been in a place where I have full signal strength, but it still does it.

Even our Sprint Reps are having the issue at random in their office.

Seems like such a erratic thing, which makes it that much harder to figure out...

**ethant** · 11-30-2007, 11:13 AM

I had a similar issue with my Verizon 8830 (posted about it here and at howardforums). In my case, the BB would auto wake up in the morning and be stuck in 1x, requiring a battery pull. I never noticed it switching randomly during the day though, it would always seem to happen in the morning. I also occasionally had a problem where in the morning the BB would turn on, but the radio would be off. When I tried to turn it on, it would get to the Verizon splash screen and freeze.

I was within 30 days of purchase, so I swapped it out for another new 8830. So far, the new one has been trouble free, but I have had it for just under a week so time will tell. I wonder if RIM is aware of this issue?

**storm6610** · 12-03-2007, 04:57 PM

Since it is cross platform "sprint/verizon", I am guessing it is a 88xx problem. I am sure there is some bug in the operating system that exists. Or it could be something with the newer highspeed networks and optimizing for blackberry. Who really knows.... I am sure someone, somewhere is looking into this issue.

The one thing I do know after reading a lot of posts at crackberry.com, is that it would seem that the whole production of blackberries really needs a quality check. Between these issues, and issues with phones (I am presently waiting for a replacement 8830 as my "s" and "w" keys sometimes don't work unless I really press it in the right spot)

**moizv13** · 12-03-2007, 08:51 PM

i have had the same issue...however, instead of pulling the battery and cycling power, i go to "manage connections" and turn all connections off, and then back on... this does the trick. I STILL HATE THAT I HAVE TO DO THIS THOUGH!

**JRSCCivic98** · 12-03-2007, 09:27 PM

Originally Posted by storm6610

Since it is cross platform "sprint/verizon", I am guessing it is a 88xx problem.

I wouldn't go that far. What Verizon people you might have run into describing "similar" issues are really not similar in terms of "exactly similar", which is what you're seeing from everyone with Sprint and the 8830. It's a network issues unfortunatly from everything I've seen and really limited to those Sprint subscribers. You might want to try changing your radio config from Global to XEV exclusively and see if that helps. At one time Verizon had issues with the OS code that governed the switch from network to network and would sometimes cause signal loss and even drop to 1x. Try switching from Global to XEV and see if it helps at all. The change will not effect you negatively if you don't travel out of the country. And even if you do, just remember to change it to Global or GSM when you go overseas. Give it a try.

**Slackerboy** · 12-06-2007, 09:47 AM

I to am having this issue with a VZ 8830. I had no issue with my 8703e and then I went to a BB Pearl. I started having the problem immediately and switched to the 8830. Same issue.

--Slackerboy

**pgregory** · 12-06-2007, 10:03 AM

I had that same issue with my verizon treo650, which made me switch to the BB 8703e, so I doubt its an 8830 specific issue.

**marker23** · 12-06-2007, 10:53 AM

Our tech support rep was able to pinpoint the issue
and correct it for 9 of the 9 new Blackberries.

There was a disconnect
from the RIM relay to the BES which didn't allow for data transfer. He
was able to push down service books from the RIM relay and hopefully
this will take care of the connectivity issues once the users perform a
Register Now to the Blackberries.

Please have all users (except Mike) register their device on the network
(Options > Advanced Options > Host Routing Table > menu/Register Now)
and keep me informed if you continue to experience connectivity issues.

Thank you!
Sue
Sprint Solutions Consultant

**moizv13** · 12-06-2007, 11:42 AM

what if you're not using BES?

**mattfutch** · 12-06-2007, 12:06 PM

Originally Posted by lokiju

Is anyone else having this issue?

We recently switched all our Blackberries from AT&T to Sprint and all the devices are pretty much 8830's across the board.

We have about 140 berries in total and of those around maybe 20 or 30 of them (including mine) tend to randomly drop the EVDO connection and shows 1x in it's place. It never picks the EVDO back up and nothing will fix it unless it's turned off or the battery is pulled.

It seems to be totally random, it does not happened to everyone at the same time or anything like that.

Is this a issues anyone on here is familiar with? If so has anyone found a fix?

EDIT: I should note that when it does this, no data at all works in or out. No messages will be received, I can't send any. Internet will not work, gmail, etc...

I have this issue on Verizon as well. It only happens every now and then, but it is annoying. I called Verizon about it and they instructed me to do a programming/service update, and that eased the problem, but didn't fix it. I don't really find this to be an extreme issue...but it is annoying nonetheless. Basically, unless you want to trade your phone for a refurb, you gotta live with it. Mine usually drops when I go into areas of low service reception, and it just fails to re-connect when service is better. If and when it does happen, just do a battery pull and you'll be all fixed up.

**Slackerboy** · 12-06-2007, 01:02 PM

Mine happens when I am in an area with a strong signal. At my desk. My 8703 was rock solid. I have a co-worker that sits 10 ft away that is not having the problem. I wiped the device this morning and am not installing ANY apps for a few days. So I'm running a clean device now, enterprise activated on BES.

-SlackerBoy

**Slackerboy** · 12-07-2007, 12:15 PM

Update - I was going through withdrawal after the wipe so I reinstalled apps that I felt would have least impact, one at a time. So far, the only one I have not reinstalled is IM+, and so far everything is stable. Is anyone else having this problem using IM+ ?

**moizv13** · 12-07-2007, 02:30 PM

i did a software update via's sprint's link on their website...new software v4.2.2.176 (platform 3.0.0.76)...so far no data service loss... woo hoo!

**tevansen** · 12-07-2007, 03:57 PM

The new version of Viigo has started doing this to me this week on a sporadic basis. Before that, Verizon also found some goofed-up settings in my routing table and helped me fix those. That seemed to clear it up until Viigo's new release.

Posted from my CrackBerry at wapforums.crackberry.com

**pete_stavros@hotmail.com** · 12-08-2007, 06:44 AM

Originally Posted by moizv13

i have had the same issue...however, instead of pulling the battery and cycling power, i go to "manage connections" and turn all connections off, and then back on... this does the trick. I STILL HATE THAT I HAVE TO DO THIS THOUGH!

I am using an 8830WE on Sprint and I have the same issues. I also use the "manage connections" app to turn the network off and back on again to try and restore the connection. I live and work in downtown Chicago so signal strength is not an issue. I usually seem to have the problem after I have either been surfing the web or somehow using the data network for about 15 to 20 minutes. I seem to go from a very fast network to no connectivity. I have also noticed what a previous post mentioned about my network going from 1XEV to 1X without any rhyme or reason. I made the switch from "Global" to 1XEV in my setup so maybe that will work.

**storm6610** · 12-08-2007, 08:32 PM

I spoke to a Sprint rep, and she also told me to change from Global to 1EV. That does seem to help, as I have not had the hang issue. Although I have not browsed the web on the phone recently.

**Gibralter** · 12-08-2007, 09:02 PM

So what seems to be helping you guys so far is the switching to 1XEV? Or also the update?

Posted from my CrackBerry at wapforums.crackberry.com

**moizv13** · 12-09-2007, 05:00 PM

still no issues since the update...

**pete_stavros@hotmail.com** · 12-10-2007, 07:03 AM

I am still experiencing the same issues. It does not appear as often since I have switched the connection name but it is still not any where near acceptable.

**lokiju** · 12-10-2007, 03:09 PM

Originally Posted by moizv13

i did a software update via's sprint's link on their website...new software v4.2.2.176 (platform 3.0.0.76)...so far no data service loss... woo hoo!

Just to update my own thread...

I've updated my software to this same version a few weeks ago, I've also set the connection to 1XEV only as well and both of those did not stop it from happening at all.

I can go into "manage connections" to get it working again also or simply turn it off and back on using the power button, or a battery pull.

All methods will get it working aging (usually)

We have about 20 or 30 people total that have this issue and everyone has applied both fixes and it doesn't seem to have resolved this for anyone (that I'm aware of)

The worst part is I have to notice that it's dropped its connection which can be hours between when it happens and when I notice and once I power cycle it or whatever, it'll suck up all the past messages and give it a time stamp of that time, not when the messages were actually received. This can lead to many issues of customers waiting on a reply for me for hours before I even realize it and then I have no clue when a message was sent to me.

I will try marker23 suggestion and report back of that does the trick.

**moizv13** · 12-10-2007, 07:27 PM

honestly, it now sounds like a hardware or unit issue...id explain it to sprint and get a new one...you have the one year manufactures warranty (at least through sprint that is)

**camattin** · 12-18-2007, 12:15 AM

Just chalk me up to another user with the same issue. I've tried the 1XEV only setting in the radio config... per a suggestion on another thread/board, I've even removed the SIM card. Nothing seems to make a difference.