8830 Data stops and doens't pick up until power cycle
Is anyone else having this issue?
We recently switched all our Blackberries from AT&T to Sprint and all the devices are pretty much 8830's across the board.
We have about 140 berries in total and of those around maybe 20 or 30 of them (including mine) tend to randomly drop the EVDO connection and shows 1x in it's place. It never picks the EVDO back up and nothing will fix it unless it's turned off or the battery is pulled.
It seems to be totally random, it does not happened to everyone at the same time or anything like that.
Is this a issues anyone on here is familiar with? If so has anyone found a fix?
EDIT: I should note that when it does this, no data at all works in or out. No messages will be received, I can't send any. Internet will not work, gmail, etc...
Last edited by lokiju; 11-29-2007 at 01:10 PM.
- 11-29-2007, 07:15 PM #3
I have a sprint 8830 as well and have noticed the same thing. We just got ours at work, and the first few days it happened to me as well. Now a week later, <crosses fingers> I have not had it happen.
However, I did enable my auto on/off settings so it goes off at night when I sleep and comes back on before I wake. That might "reset" it.
I also noticed that sometimes during the day I will get a message on my computer inbox a full minute or so before getting it on my bb. I think it has something to do the way sprint has EV and just regular data access. I am also guessing because EV isn't everywhere when the phone loses contact, it recycles searching for the signal. These are just guesses...
Even our Sprint Reps are having the issue at random in their office.
Seems like such a erratic thing, which makes it that much harder to figure out...
- 11-30-2007, 11:13 AM #5
I had a similar issue with my Verizon 8830 (posted about it here and at howardforums). In my case, the BB would auto wake up in the morning and be stuck in 1x, requiring a battery pull. I never noticed it switching randomly during the day though, it would always seem to happen in the morning. I also occasionally had a problem where in the morning the BB would turn on, but the radio would be off. When I tried to turn it on, it would get to the Verizon splash screen and freeze.
I was within 30 days of purchase, so I swapped it out for another new 8830. So far, the new one has been trouble free, but I have had it for just under a week so time will tell. I wonder if RIM is aware of this issue?
- 12-03-2007, 04:57 PM #6
Since it is cross platform "sprint/verizon", I am guessing it is a 88xx problem. I am sure there is some bug in the operating system that exists. Or it could be something with the newer highspeed networks and optimizing for blackberry. Who really knows.... I am sure someone, somewhere is looking into this issue.
The one thing I do know after reading a lot of posts at crackberry.com, is that it would seem that the whole production of blackberries really needs a quality check. Between these issues, and issues with phones (I am presently waiting for a replacement 8830 as my "s" and "w" keys sometimes don't work unless I really press it in the right spot)
- 12-03-2007, 08:51 PM #7
i have had the same issue...however, instead of pulling the battery and cycling power, i go to "manage connections" and turn all connections off, and then back on... this does the trick. I STILL HATE THAT I HAVE TO DO THIS THOUGH!
- CrackBerry Genius of Geniuses
12-03-2007, 09:27 PM #8
- 14,514 Posts
- I'm the Page Ranking person for Crackberry. :p | Don't be a CEO, Search the Forums! | Hybrids Suck!
- 12-06-2007, 10:53 AM #11
Our tech support rep was able to pinpoint the issue
and correct it for 9 of the 9 new Blackberries.
There was a disconnect
from the RIM relay to the BES which didn't allow for data transfer. He
was able to push down service books from the RIM relay and hopefully
this will take care of the connectivity issues once the users perform a
Register Now to the Blackberries.
Please have all users (except Mike) register their device on the network
(Options > Advanced Options > Host Routing Table > menu/Register Now)
and keep me informed if you continue to experience connectivity issues.
Sprint Solutions Consultant
- CrackBerry User
12-06-2007, 12:06 PM #13
- 54 Posts
- 12-06-2007, 01:02 PM #14
Mine happens when I am in an area with a strong signal. At my desk. My 8703 was rock solid. I have a co-worker that sits 10 ft away that is not having the problem. I wiped the device this morning and am not installing ANY apps for a few days. So I'm running a clean device now, enterprise activated on BES.
- 12-07-2007, 12:15 PM #15
Update - I was going through withdrawal after the wipe so I reinstalled apps that I felt would have least impact, one at a time. So far, the only one I have not reinstalled is IM+, and so far everything is stable. Is anyone else having this problem using IM+ ?
- CrackBerry User
12-07-2007, 03:57 PM #17
- 79 Posts
The new version of Viigo has started doing this to me this week on a sporadic basis. Before that, Verizon also found some goofed-up settings in my routing table and helped me fix those. That seemed to clear it up until Viigo's new release.
Posted from my CrackBerry at wapforums.crackberry.com
- CrackBerry Newbie
12-08-2007, 06:44 AM #18
- 3 Posts
I've updated my software to this same version a few weeks ago, I've also set the connection to 1XEV only as well and both of those did not stop it from happening at all.
I can go into "manage connections" to get it working again also or simply turn it off and back on using the power button, or a battery pull.
All methods will get it working aging (usually)
We have about 20 or 30 people total that have this issue and everyone has applied both fixes and it doesn't seem to have resolved this for anyone (that I'm aware of)
The worst part is I have to notice that it's dropped its connection which can be hours between when it happens and when I notice and once I power cycle it or whatever, it'll suck up all the past messages and give it a time stamp of that time, not when the messages were actually received. This can lead to many issues of customers waiting on a reply for me for hours before I even realize it and then I have no clue when a message was sent to me.
I will try marker23 suggestion and report back of that does the trick.
- 12-18-2007, 12:15 AM #25
Just chalk me up to another user with the same issue. I've tried the 1XEV only setting in the radio config... per a suggestion on another thread/board, I've even removed the SIM card. Nothing seems to make a difference.