Can send but can not receive email/data/PIN

[arguswilson]

I have what appears to be the same problem. Although my 8900 worked fine for about 2 months, I can no longer receive emails unless I am connected to WiFi. I've spent 3 hours with T-Mobile and they have no idea what to do. When I'm within WiFi range, everything works fine. Diagnostic shows everything working except PIN-PIN. Has someone figure out how to fix this problem? Thanks!

[arguswilson]

After many hours dealing with multiple levels of tech support, I was able to speak with someone at RIM who said that the BlackBerry server somehow got in a "rut" and that for my particular account it was only looking for my BlackBerry on the WiFi network, not on the EDGE network.

So he "reset" my account. And it fixed the problem. He said that there was nothing I could do on my end to fix the problem. And he said that he sees it happen from time to time.

[DABP88]

I have the exact same problem, when I run the diagnostics test all services appear active except (Blackberry PIN-PIN:no) i have tried everything, reboot, wipe, calling service provider, new service books, new OS, and nothing works.

Is there a number, email, or way of communication with the people at RIM so they can help me out?

[impex4]

I had the same problem....

sorry I cant post links yet...so, search blackberry.com (support) for:

Document KB20291

I spent a long time on the phone and RIM resolved it....

[DJMunich]

Unreal that BlackBerry just leaves users hanging with this one.



The aforementioned article concludes with this:

Resolution
This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

[Eclipse0001]

Originally Posted by DJMunich

Unreal that BlackBerry just leaves users hanging with this one.



The aforementioned article concludes with this:

They aren't leaving anyone hanging. Sometimes things happen and it takes some time to troubleshoot the issue and then resolve it.... Be patient. Nothing is perfect.

[bowillis]

Originally Posted by dpvone

Are you all on BIS, or BES? There is a quick solution for BES users.

Are you $h1tting me? What's the quick solution for BES users?

[ryanwilyamz]

I had this same issue today. I just went in on the BES and deleted the user and added them back. It solved the not being able to receive emials.

[shardulvashi]

I ws facing the same problem. My carrier is vodafone. Go to Setup Wizard than Email Setting. Press Blackberry menu key on any of your configured account and select service book option.And just send service book. Done.