[mcontuzzi]

I purchased a used one on ebay and can't set up email account b/c the fool did not wipe out the account. I get a message displaying an account already exists for this acccount. called at&t - no help! If I do a hard reset (wipe handheld) - might this solve this issue? Thanks for any help!

[Shuttler]

go to options - security options - general settings
in this menu, clicking should give you the option 'wipe handheld'
Should do the trick

[salmoneando]

I purchased a used one on ebay and can't set up email account b/c the fool did not wipe out the account. I get a message displaying an account already exists for this acccount. called at&t - no help! If I do a hard reset (wipe handheld) - might this solve this issue? Thanks for any help!

I'm having the same problem. Did the hard reset solve it? Hove you found other options?

[mcontuzzi]

Hard reset doesn't do it...I had to take the device to the at&t store and had a sales rep call blackberry support...explained the problem and they wiped the phone over the computer. Took about 45 minutes but now everything is up and running.