Desktop Manager / Media Manager not working

[alannerd614]

Hello again.

I am trying to upload pics to my bb, when the roxio media manger loads, it doesnt recognize my BB, but the desktop manager does.

Any thoughts?

(7100i)

[ScandaLeX]

Out of curiosity, when you hook your phone to the PC, does it recognize it as another drive? If so, drag & drop instead of using Roxio.

Just a suggestion. I rarely use Roxio.

[alannerd614]

Originally Posted by ScandaLeX

Out of curiosity, when you hook your phone to the PC, does it recognize it as another drive? If so, drag & drop instead of using Roxio.

Just a suggestion. I rarely use Roxio.

No it doesnt recognize it as a removable device or anything like that.

[ScandaLeX]

Alan, does Ur device have an option to enable mass storage mode? If so, turn it on. Once U do that Ur PC will see the drive & then U can drag & drop. Sorry I don't have any specific Roxio answers to help U out.

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[alannerd614]

Originally Posted by ScandaLeX

Alan, does Ur device have an option to enable mass storage mode? If so, turn it on. Once U do that Ur PC will see the drive & then U can drag & drop. Sorry I don't have any specific Roxio answers to help U out.

Posted from my CrackBerry at wapforums.crackberry.com

I am not sure. I will look through it, but I dont know.

[uncheels23]

I don't think the 7100 has mass media storage because it has no slot for an sd card someone correct me if I'm wrong

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[alannerd614]

Originally Posted by blueberry23

I don't think the 7100 has mass media storage because it has no slot for an sd card someone correct me if I'm wrong

Posted from my CrackBerry at wapforums.crackberry.com

That is correct. No SD slot.

[uncheels23]

Where did you download dm from ?

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[ScandaLeX]

Originally Posted by blueberry23

I don't think the 7100 has mass media storage because it has no slot for an sd card someone correct me if I'm wrong

Posted from my CrackBerry at wapforums.crackberry.com

Thanks BB. I didnt know that. I'm really not familiar with the older models since the Pearl was my introduction and now I'm using a Curve.

[alannerd614]

Originally Posted by blueberry23

Where did you download dm from ?

Posted from my CrackBerry at wapforums.crackberry.com

I downloaded DM4.5 from blackberry.com.

Is 4.5 too new?

[uncheels23]

It shouldn't be maybe uninstall then reinstall it

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[uncheels23]

Originally Posted by ScandaLeX

Thanks BB. I didnt know that. I'm really not familiar with the older models since the Pearl was my introduction and now I'm using a Curve.

Anytime

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[uncheels23]

Originally Posted by ScandaLeX

Thanks BB. I didnt know that. I'm really not familiar with the older models since the Pearl was my introduction and now I'm using a Curve.

Anytime ; )

Posted from my CrackBerry at wapforums.crackberry.com

Posted from my CrackBerry at wapforums.crackberry.com

Posted from my CrackBerry at wapforums.crackberry.com

[alannerd614]

Ok just finished de and reinstalling it. Still nothing.

[chudleyone]

Sounds like my past weekend with a recently bought 7130e / Sprint BB.

I tried using the newest Desktop Manager software & couldn't get Roxio to see it either. After a few hours hunting on blackberry.com, I found that the 7130i's recommended software was found by going through: Support & Service -> Downloads -> Access your service provider download site -> Click on your provider to get the softwares & most recent OS updates for your phone (Nextel Communications Inc shows a 7100i & lists Desktop Software v4.1 as the newest available).

Once I grabbed the most recent OS, installed it to the BB, then installed the newest Desktop Software form that list, my BB was found by both apps.

Good luck!


Chad