1. PJ18's Avatar
    I know that you have to pull the battery out, but does the phone need to be on of off when pulling it out? Also, do you lose any information (Texts,songs,etc.) when you do a battery pull??

    My Bold 9790 is lagging a little when I swipe through photos and scroll through my music list and I was wondering if a battery pull will do the trick. I just got the phone 4 days ago.

    Thanks!
    02-09-13 12:00 PM
  2. joe_23's Avatar
    You won't lose any information except whatever you have copied on your clipboard or whatever.

    I turn the phone completely off and remove the battery.

    Posted using CrackBerry App on BB10
    PJ18 likes this.
    02-09-13 12:08 PM
  3. PJ18's Avatar
    Thank you
    02-09-13 12:08 PM
  4. SwitchBeach's Avatar
    Don't turn the phone off. Just pull the battery out. Wait a few seconds and put it back in.
    02-09-13 12:19 PM
  5. Thunderbuck's Avatar
    There's actually An easier way to reset any BB with a keyboard: hold down the left 'Alt' key, and with your right fingers press the right Shift and 'del' keys. After a few seconds the phone will reset.
    02-09-13 12:39 PM

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