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  1. Matr00's Avatar
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    Thread AuthorThread Author   #1  

    Question No personal email setup option anymore, BIS working

    Hi!

    I'm a long time BB user, and have an active BIS plan. I have a 9780, and sometime ago it stopped syncing gmail's calendar and contacts.

    I go on my BIS page, and the warning appears:
    "If you have not already done so, to start calendar and contact synchronization, complete the security activation on your BlackBerry® device:
    1. On the Home screen, click the Setup icon and click Email Accounts or Email Settings.
    2. After you open the application, the security activation starts. When security activation is complete, calendar and contact synchronization automatically begins."

    I open the email accounts settings, and now I only get the Enterprise account option, and I'm pretty sure I used the setup before (switched phones during summer).

    Tried to resend service books, re-register the phone, battery pulls, nothing happens.

    Any suggestions?

    Thanks
  2. Sith_Apprentice's Avatar

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    Call your carrier and have them remove and then reprovision the BIS plan on their end. See if that opens it up. Also, are you on a corporate server (BES)?
    ~S_A
  3. Matr00's Avatar
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    Thread AuthorThread Author   #3  

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    I'm only on BIS, never had a BES plan.

    Carrier told the problem is on my phone and to bring it in for service...
    I also wiped it and the menu stood that way.
    There must be some other solution, I hope.
  4. Sith_Apprentice's Avatar

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    Did you try having then remove and readd your BIS plan?

    Posted via CB10
    ~S_A

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