Anyone had Sprint T.V. failure subsequent to OS6?

**pythons** · 07-29-2011, 09:44 PM

The Sprint T.V. on my Bold 9650 has not worked since approx 2 weeks subsequent to the O.S.6 upgrade.....
...I went through everything I could do as an end user, Sprint tech care then Service Center where I live.

End result was that the techs at the store ordered me a refurb'd 9650 which came in the mail.

I did a back up of my address book and passwords and reloaded the phone and THE SAME THING HAPPENED.

When I push the icon for Sprint t.v. the phone just freezes up and nothing happens and I have to hammer on the end button multiple times OR pull the battery to get back to the home screen?

Could it simply be two bad phones or is there something going on any crackberryITES know of?

**spencerdl** · 07-30-2011, 08:25 PM

The Sprint TV does not work with .600 OS, I was told the only way was to downgrade back to OS5 because OS6 is not compatible, just like the Sprint music store is not compatible with the 9650

**pythons** · 07-31-2011, 02:20 AM

Originally Posted by spencerdl

The Sprint TV does not work with .600 OS, I was told the only way was to downgrade back to OS5 because OS6 is not compatible, just like the Sprint music store is not compatible with the 9650

Thank's spencerdl, someone should let Sprint know that before they replace a customers phone...
...Only to end up with the initial problem.

Thanks for responding man!

**spencerdl** · 07-31-2011, 03:59 AM

Originally Posted by pythons

Thank's spencerdl, someone should let Sprint know that before they replace a customers phone...
...Only to end up with the initial problem.

Thanks for responding man!

Unfortunately all carriers response to problems with phones and network issues is to give the customer a "refurbished" phone instead of correcting the problem. Makes me wonder why I pay a repair fee with Asurion. ....Glad I could be A little help

**skypuncher** · 07-31-2011, 08:41 AM

Originally Posted by spencerdl

The Sprint TV does not work with .600 OS, I was told the only way was to downgrade back to OS5 because OS6 is not compatible, just like the Sprint music store is not compatible with the 9650

Sprint music store works with the 9650, it was updated a little while back

Posted from my CrackBerry at wapforums.crackberry.com

**rottonj** · 08-05-2011, 07:13 PM

I just tried Sprint tv for the first time since the os update, mine works fine?

**spencerdl** · 08-05-2011, 10:17 PM

Originally Posted by skypuncher

Sprint music store works with the 9650, it was updated a little while back

Posted from my CrackBerry at wapforums.crackberry.com

I stand corrected .....the Sprint music store and Sprint TV is now working on my Sprint 9650 at this time. They both have been updated since last I tried. Thanks for the info