My wife's z10 rebooted randomly and it stayed at 100% for over 24 hrs. I know this happens to some when updating to new OS Version but she did not do an update. Now it just shows the error code. I want to reload the OS from link and wipe the device. When I ha e it connected and hit reload it says to hold power button for 19 seconds to turn off device. When I get to initializing sw update the device just keeps rebooting to the error code and because of that the device won't reload the OS. Any ideas?
BlackBerry for life. Kick'n it with my Z10.