| | 02-21-2013, 10:08 AM Thread Author #1
Workaround: incorrect unread message count on peek
A number of us have seen the unread message indicator shown on the left side of the screen during a peek (swipe up and hold) gesture show some arbitrary number, even though every message has actually been read. There was one suggestion I saw here of deleting and re-adding accounts until you find the one "causing" the incorrect count, but unfortunately, this is not only cumbersome, but not always consistent: I tried this and on one instance it was my gmail, on another my outlook.com.. And most importantly, it doesn't stop the message indicator from getting scrambled again, which points to a bug somewhere in the mail/hub app..
I was experimenting with the "hub reset" gesture (swipe down from the top right 5 times while in hub) to see if I could get the count to reset (it didn't, but I did get it going a bit crazy: I was bouncing around 400-700 "unread" messages, even though I don't have that many messages in all my mailboxes combined!) and I ran across the workaround: go into hub, do the reset gesture and once you see the screen go black and the "preparing hub" message appear, swipe upwards from the bottom and hold to "peek". In this case, the peek strip will appear on the right-hand side as you are already in the hub. The unread indicator should be gone at this stage. Simply hold the peek until the hub finishes initializing and your messages appear, then drop the peek, and the message indicator should now be reset without having to delete accounts..