Workaround: incorrect unread message count on peek

**f_d** · 02-21-2013, 10:08 AM

A number of us have seen the unread message indicator shown on the left side of the screen during a peek (swipe up and hold) gesture show some arbitrary number, even though every message has actually been read. There was one suggestion I saw here of deleting and re-adding accounts until you find the one "causing" the incorrect count, but unfortunately, this is not only cumbersome, but not always consistent: I tried this and on one instance it was my gmail, on another my outlook.com.. And most importantly, it doesn't stop the message indicator from getting scrambled again, which points to a bug somewhere in the mail/hub app..

I was experimenting with the "hub reset" gesture (swipe down from the top right 5 times while in hub) to see if I could get the count to reset (it didn't, but I did get it going a bit crazy: I was bouncing around 400-700 "unread" messages, even though I don't have that many messages in all my mailboxes combined!) and I ran across the workaround: go into hub, do the reset gesture and once you see the screen go black and the "preparing hub" message appear, swipe upwards from the bottom and hold to "peek". In this case, the peek strip will appear on the right-hand side as you are already in the hub. The unread indicator should be gone at this stage. Simply hold the peek until the hub finishes initializing and your messages appear, then drop the peek, and the message indicator should now be reset without having to delete accounts..

**dracolnyte** · 02-21-2013, 03:40 PM

I dont have this problem but if that really works for everybody, then thanks

**vjvj** · 02-21-2013, 04:10 PM

Didn't work fo rme

**vjvj** · 02-24-2013, 05:14 PM

After days of living with it, adding/deleting accounts it got fixed through a battery pull. Note - this is not the same as restarting beacuse I have already done that 3 times today for other reasons (mostly maps failing).

I like the Z10 feature/functionality wise but how can there be so many niggling bugs?! Looks like it will need a batt pull every few days...

**tdaye** · 02-24-2013, 05:30 PM

Which maps app do you use Vjvj

Posted from my Z10.

**vjvj** · 02-26-2013, 11:48 AM

Blackberry Maps.

And... the incorrect message count is back...

Grrrr so many bugs it's getting tiring.

**tdaye** · 02-26-2013, 11:57 AM

Originally Posted by vjvj

Blackberry Maps.

And... the incorrect message count is back...

Grrrr so many bugs it's getting tiring.

What are all the other bugs you are experiencing?
I must be one lucky guy. I have had my Z10 since the 5th and had zero issues.

Posted from my Z10.

**vjvj** · 02-26-2013, 02:18 PM

I'm quite a heavy user. So we have maps, unread message count and third very odd one:

I had my Z10 hooked up to speakers via Bluetooth (I think it was just connecting) when I got a call. I couldn't move the slider to answer and the phone kept vibrating for a whole minute or so after the call had been missed. Even when I did a battery pull it was vibrating as it was shutting down!

Those 3 are the key issues and I hope the vibrating and maps issue was a one off. I actually really like using the Z10 but the frequency with which new bugs crop up makes the experience tiring and frustrating.