[liverpudillian]

hi all

just 20 minutes ago i decided to wipe my z10-stl1
after 2 minutes my niece took off the mobile from the usb cable
i panicked and rebooted

less apps appear
no settings
link doesn't recognize my device
SACHESI doesn't recognize my device !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

cant even reload ... am stuck in the middle
cant make calls by the way

any solution out there !!

[Superfly_FR]

HI liverpudillian

To start "clean", please :
unplug your device from USB do a battery pull, 30s wait and then restart.
in the meantime, reboot your computer.

so you mean that you ran out of battery during the wipe ?
I'm not sure how/if you can reboot a device while wiping it (+/- volume buttons ? on/off button ?).
How did you launch the wipe? Settings ?
When you say "link doesn't recognize my device" you mean that nothing happens when you plug it or you have a message ?

Please provide as much as details as possible.

My first guess would be that you have to finish the wipe. But we have to identify your device state first.

[liverpudillian]

i used SACHESI to wipe

everything was ok the icon of wipe was there
then after my niece took of the mobile .. i checked it it was ok
i pulled of the battery and BANG
no hub
no settings
no wipe icon

less apps appear

tried to connect the mobile after several reboots to the pc using link but it doesnt see the device
using SACHESI same results

tried the option of reload software but it gave me a message of cant continue due to an error

[Joshu42]

You can't do the Wipe through the settings ?
Settings > Security and Privacy > Security wipe

[liverpudillian]

the setting button is there but it doesnt take me to anywhere
not only the settings also the device monitor and blend icons

[liverpudillian]

this is how SACHES see my device !!!!!!

[liverpudillian]

i rebooted the pc and the mobile as u said

[Joshu42]

Connect your phone to the PC, Switch off and pull the battery. Start an autoloader of your choice. When the "Connecting to bootrom" appears, replace the battery.

Then, you can either brick the software by interrupting the process and reload the OS through BlackBerry Link, or keep the release you've just "autoloaded"...

[liverpudillian]

I ll try ur suggestion ... it s my last resort now

this is how "reload software" ended with link

[Superfly_FR]

hum ... just wondering if your device is not "still wiping" with no indication (<= this would be a first time, nothing I know).
Edit : Ok, if wipe using Sachesi, then missing apps makes sense. Missed your initial answer.sry

Joshu42 last suggestion makes sense.

P.S: weird error in Link ... is that latest version (v1.2.3.56) ?
If unsure, reinstall, https://swdownloads.blackberry.com/D...0E31AF7485EE07

[liverpudillian]

the autoloader thing is giving me some hope ... the process is going on ...
hopefully no errors this time

i really appreciate ur help and ur time i ll keep u updated to know what happens next

[Superfly_FR]

Cool, you should be ok in no time now
Joshu42

[liverpudillian]

YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS no more wiping today , let's try that tomorrow when i stop trembling



Joshu42
Superfly_FR

You r the best

[liverpudillian]

well i have another problem now but i can live with it

link cant see my device which means i wont restore my backup

[masterscarhead1]

well i have another problem now but i can live with it

link cant see my device which means i wont restore my backup

That's odd. Once you set everything up, you can set the usb connection to windows under settings storage

[liverpudillian]

made the wipe .. everything now is great

[Superfly_FR]

Just for others a recap :

1/ Loading an autoloader with Joshu42 method will very likely restore a stable device
2/ I for one always perform wipes using device security settings AND plug it to a wall charger
3/ after an OS reload, if you experience problems :
a) soft reset the device (hold +/- volume buttons until you see the BlackBerry white logo)
b) let it settle a bit (depends on what you've set like accounts, BBM, etc...)
c) IF still problems : wipe it (warning, all lost, but if you've used an autoloader, anyways, there's not much left on the device)

[Superfly_FR]

YESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS no more wiping today , let's try that tomorrow when i stop trembling



Joshu42
Superfly_FR

You r the best

Credits to Joshu on this one !

[Joshu42]

Credits to Joshu on this one !

T-T-Tut, there is no correction to do. I follow this simple rule : "If you don't know, ask. If you know, share." We are a community, more than individuals

[liverpudillian]

yes it is 1.2.3.56

the latest one

build up my native apps and android apps .. i can live with some lost pix and files