[Ursus Rufus]

EDIT:
I decided to go back & edit the screenshot. Just to be on the safe side. IMEI was in there, previously..

[Ursus Rufus]

I don't think a firmware update would bother your setup but! Sometimes it does take the settings back to factory. I would say if I found the right router, I searched Rogers w35 and it came up with an eicson that 2009 is the latest.

Ericsson W35 Fixed Wireless Terminal, 3G Fixed Wireless Terminal, EDGE, UTMS, 3G, Gateway, HSUPA

It definitely looks like the firmware you found is newer than what mine is running. As per the warning at the bottom of the page, I will contact Rogers tomorrow just to be sure I'm good to go.

Here's another screen grab. You can see it has identified my router's software, & it certainly appears to be older

[kbz1960]

Hopefully one of us has an idea that helps you.

Edit. That warning makes it sound like you shouldn't do it but calling Rogers can't hurt.

[Ursus Rufus]

Hopefully one of us has an idea that helps you.

Edit. That warning makes it sound like you shouldn't do it but calling Rogers can't hurt.

I'll be calling them tomorrow or the next day.

I want to thank everyone for the help & kindness they've shown in this thread.
In particular, you, kbz1960, and of course, Joshu42.

Saying that, because, I'd like you both to know, that I'm not certain I want to stick around, & may end up deleting my profile on CB.
It's not a choice I would make lightly, but I also do not like being the object of rather personal feeling criticisms & reproaches, which has happened on one or two other threads.
For the moment, though, I will hold fast, and proceed with the Wi-Fi problem at hand.

[kbz1960]

I'll be calling them tomorrow or the next day.

I want to thank everyone for the help & kindness they've shown in this thread.
In particular, you, kbz1960, and of course, Joshu42.

Saying that, because, I'd like you both to know, that I'm not certain I want to stick around, & may end up deleting my profile on CB.
It's not a choice I would make lightly, but I also do not like being the object of rather personal feeling criticisms & reproaches, which has happened on one or two other threads.
For the moment, though, I will hold fast, and proceed with the Wi-Fi problem at hand.

I guess I've learned to have a thick skin. Anymore I just try to ignore those types and move on. There is also that ignore feature if someone bothers you too much. But try not to take it personally. After all, who the heck are they anyway?

[kbz1960]

Yep and sorry to hear that. Just go to their profile and click on the ignore link. BTW I like your weasel, from foghorn leghorn, I think.

I just picked a friends of mine for the screen shot.

[kbz1960]

Hum.

[Ursus Rufus]

Just tried to PM you. Not sure if it went or not. My laptop isn't always cooperative.

[kbz1960]

Got it. Replied.

[Ursus Rufus]

Update: Checked with Rogers about updating the firmware on the router. They said I can do so at my own risk, the device is no longer on contract. Person there also recommended I contact their tech dept., & or manufacturer before doing so.

However. Simple solutions first!
I did what the mighty kbz1960 suggested, & changed the settings. From Auto to channel 6, and from mixed mode to G only. (FWIW, also changed password for first time in months.)

In the past 22 hours, Wi-Fi has not dropped once. So far so good. Will report back.


Posted via CB10

[benbraun322]

Update: Checked with Rogers about updating the firmware on the router. They said I can do so at my own risk, the device is no longer on contract. Person there also recommended I contact their tech dept., & or manufacturer before doing so.

However. Simple solutions first!
I did what the mighty kbz1960 suggested, & changed the settings. From Auto to channel 6, and from mixed mode to G only. (FWIW, also changed password for first time in months.)

In the past 22 hours, Wi-Fi has not dropped once. So far so good. Will report back.


Posted via CB10

Update after 2 days time?

BlackBerry Z30 Chenpion

[Ursus Rufus]

Update after 2 days time?

BlackBerry Z30 Chenpion

Not a single solitary drop of any kind, nor any "Wi-Fi Connection limited" notification in the hub



Posted via CB10

[benbraun322]

Not a single solitary drop of any kind, nor any "Wi-Fi Connection limited" notification in the hub



Posted via CB10

Wow such a simple and great fix.

BlackBerry Z30 Chenpion

[Alain_A]

Hey �a parle le francais dans le coin

Anyway I'm with Telus TV using their router and I never had any problems with WiFi of my Z 10 when it first came out nor with the Z30 or the Classic

Z 30

[Ursus Rufus]

Hey �a parle le francais dans le coin

Anyway I'm with Telus TV using their router and I never had any problems with WiFi of my Z 10 when it first came out nor with the Z30 or the Classic

Z 30

Salut l�.. De l'Ontario.
Lucky you!
En tout cas.. �a marche maintenant

Posted via CB10

[Ursus Rufus]

Had a drop. Might've been carrier to terminal rather than terminal per se. Here is the log
***********************
Wi-Fi Diagnostics Logs
***********************

***************
Device Information
***************
Physical Address: 48:9d:24:98:1d:db
Device OS: BlackBerry 10
Device PIN: xxxxxxxxxxx
OS Version: 10.3.1.1949

***************
Internet Connection
***************
IP Address: 192.168.1.89
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS: 192.168.1.1
Secondary DNS:
Domain Suffix:
MTU: 1500
Proxy Server:
Proxy Port:

***************
Wi-Fi Information
***************
Connected: Connected
Signal Level: -52 dBm
Profile Name: Rogers1EC3
SSID: Rogers1EC3
AP Mac Address: 00:13:5e:58:77:f8
Security Type: WPA2-PSK
EAP Method:
Connection Data Rate: 54 Mbps
Network Type: 802.11b/g

***************
Supplicant Logs
***************
13:30:25: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:18: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:18: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:14: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:14: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:30:14: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
13:30:14: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
13:30:14: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
13:30:14: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
13:30:14: <3>CTRL-EVENT-STATE-CHANGE id=0 state=8 BSSID=[$h(*********00:00:00)]
13:30:14: <3>CTRL-EVENT-STATE-CHANGE id=0 state=7 BSSID=[$h(*********00:00:00)]
13:30:14: <3>CTRL-EVENT-SCAN-RESULTS
13:30:14: <3>Trying to associate with BSSID=[$h(*********58:77:f8)] (SSID=[$h(*****s1EC3)] freq=2437 MHz level=-50 dBm) [id=0]
13:30:14: <3>CTRL-EVENT-SCAN-RESULTS
13:30:14: <3>CTRL-EVENT-DRV-SCAN-REQ
13:30:10: <3>CTRL-EVENT-DRV-SCAN-REQ
13:30:10: <3>CTRL-EVENT-SCAN-RESULTS
13:30:10: <3>CTRL-EVENT-SCAN-RESULTS
13:30:10: <3>CTRL-EVENT-SCAN-RESULTS
13:30:07: <3>CTRL-EVENT-SCAN-RESULTS
13:30:07: <3>CTRL-EVENT-SCAN-RESULTS
13:30:07: <3>CTRL-EVENT-SCAN-RESULTS
13:30:07: <3>CTRL-EVENT-SCAN-RESULTS
13:30:05: <3>CTRL-EVENT-SCAN-RESULTS
13:30:04: <3>CTRL-EVENT-SCAN-RESULTS
13:30:04: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
13:29:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]

Posted via CB10

[Joshu42]

I see connection steps, no disconnection. I guess you missed it A disconnection event is like this for example :

{timestamp}: CTRL-EVENT-DISCONNECTED bssid={bssid} reason={3}

And the interesting part is the reason argument

But, if your phone get the Wi-Fi back on its own, it's not the same "first" issue you had before. This one is probably linked to the signal strength. Here, it's Ok (-53dBm) but if it was under -70dBm before, it's not, obviously

[Ursus Rufus]

Salut tout le monde.
Just checking in---
Ces nombreux jours maintenant, aucun probleme a signaler.
Many days now, and no problems...

[Ursus Rufus]

Just checking in. No further problems to report. Occasionally the connection between router & tower fluctuates, & that has caused a Wi-Fi drop or two, but that's been rare; only once or twice in many weeks

[kbz1960]

Awesome!

[Ursus Rufus]

Hi all long time no see.

Well. I updated to the official OTA upgrade, & recently a little further (10.3.1.2744).

With the official update I had little or no WiFi issues. However. With this latest version, there are regular WiFi drops every day. Several times a day. And I spotted some (to my eye) unusual activity in the logs. When it shows again I will copy & share here.

Cheers

Posted via CB10

[Ursus Rufus]

Hoping there is something in the logs here. WiFi as bad as it has ever been.

Note: "Unresponsive AP" in there

***********************
Wi-Fi Diagnostics Logs
***********************

***************
Device Information
***************
Physical Address: 48:9d:24:98:1d:db
Device OS: BlackBerry 10
Device PIN: xxxxxxxxx
OS Version: 10.3.1.2744

***************
Internet Connection
***************
IP Address: 192.168.1.89
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS: 192.168.1.1
Secondary DNS:
Domain Suffix:
MTU: 1500
Proxy Server:
Proxy Port:

***************
Wi-Fi Information
***************
Connected: Connected
Signal Level: -74 dBm
Profile Name: Rogers1EC3
SSID: Rogers1EC3
AP Mac Address: 00:13:5e:58:77:f8
Security Type: WPA2-PSK
EAP Method:
Connection Data Rate: 54 Mbps
Network Type: 802.11b/g

***************
Supplicant Logs
***************
23:25:55: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
23:25:45: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
23:25:44: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:15: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:13: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:13: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:13: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:13: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:12: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:12: <3>CTRL-EVENT-CONNECTED - Connection to 00:13:5e:58:77:f8 completed (auth) [id=0 id_str=]
22:56:12: <3>CTRL-EVENT-STATE-CHANGE id=0 state=8 BSSID=[$h(*********00:00:00)]
22:56:12: <3>CTRL-EVENT-STATE-CHANGE id=0 state=7 BSSID=[$h(*********00:00:00)]
22:56:12: <3>CTRL-EVENT-SCAN-RESULTS
22:56:12: <3>Trying to associate with BSSID=[$h(*********58:77:f8)] (SSID=[$h(*****s1EC3)] freq=2437 MHz level=-76 dBm) [id=0]
22:56:12: <3>Trying to associate with BSSID=[$h(*********58:77:f8)] (SSID=[$h(*****s1EC3)] freq=2437 MHz level=-76 dBm) [id=0]
22:56:12: <3>CTRL-EVENT-SCAN-RESULTS
22:56:12: <3>CTRL-EVENT-DRV-SCAN-REQ
22:56:09: <3>CTRL-EVENT-DRV-SCAN-REQ
22:56:09: <3>CTRL-EVENT-STATE-CHANGE id=0 state=0 BSSID=[$h(*********00:00:00)]
22:56:09: <3>WLAN_AUTH_FAIL:UNRESPONSIVE_AP: [id=0, ssid="Rogers1EC3"] WPS-CRED-RECEIVED
22:56:09: <3>CTRL-EVENT-DISCONNECTED bssid=00:13:5e:58:77:f8 reason=1 locally_generated=1
22:56:08: <3>CTRL-EVENT-DISCONNECTED bssid=00:13:5e:58:77:f8 reason=1 locally_generated=1
22:56:06: <3>Associated with 00:13:5e:58:77:f8 [id=0]
22:56:05: <3>Associated with 00:13:5e:58:77:f8 [id=0]
22:56:05: <3>CTRL-EVENT-SCAN-RESULTS
22:56:05: <3>CTRL-EVENT-SCAN-RESULTS
22:56:05: <3>Trying to associate with BSSID=[$h(*********58:77:f8)] (SSID=[$h(*****s1EC3)] freq=2437 MHz level=-78 dBm) [id=0]
22:56:05: <3>CTRL-EVENT-SCAN-RESULTS
22:56:05: <3>CTRL-EVENT-DRV-SCAN-REQ
22:56:01: <3>CTRL-EVENT-DRV-SCAN-REQ
22:56:01: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:56:01: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:59: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:58: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:50: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:40: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:30: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]
22:55:28: <3>CTRL-EVENT-STATE-CHANGE id=0 state=9 BSSID=[$h(*********00:00:00)]

Posted via CB10

[Joshu42]

You signal strength is under -70dBm (-74, -76 and -78dBm) ; so you have signal drops.

Where were you when you test your connection ? Something changed in the vicinity ? (new fridge, old fridge, microwave, neighbours, ...)

I didn't remember, did you have slots to put Wi-Fi antennas on your router ? If so, don't hesitate. You will have a great signal boost.

[Ursus Rufus]

Merci encore Josh.

There is no way I could attach a booster or antenna directly to the router. And no new appliances have been added nor has anything been moved since we last communicated, months ago.

In fact, the only thing that has changed is my Z30's OS.

If it is a signal problem, maybe I could install a remote booster?

D'ailleurs (FYI) I just conducted a 3 hour experiment:

I have 3 phones. A Moto G, an iPhone 4S & my beloved Z30. I placed all 3 on a work table about 3 rooms distant from the WiFi router. I kept an eye on them while I worked.

Well, guess what happened? WiFi did not drop once on either the Android or the iPhone. Par contre, the BlackBerry dropped 18 times over the same period.

Posted via CB10

[Joshu42]

That's not a great test Better to check the dBm on your BlackBerry phone as you move away from the Access Point... As you know now, under -70dBm the signal is too low and connection dropped.

You can test something though. Use foil to build a small satellite dish behind your router, toward the room you usually work.

That said, I have no issue but other does : http://forums.crackberry.com/showthread.php?t=1009216.