[Vamsi Kaza]

Getting sucessfully downloaded the update, but while installing after some time getting OS update interrupted..
Dn't know why?

[BigBadWulf]

If this is over the air, are you fully charged and on Wi-Fi?

[anon721037]

Try doing it through BB link

[Vamsi Kaza]

Yep, I'm on wifi..

[Vamsi Kaza]

Try doing it through BB link

I'm completely new on BB, I was failing to get connected my device to link

[anon721037]

Are you signed in to your BlackBerry id

Posted via CB10

[Vamsi Kaza]

I'm currently on 10.2.1.2102.. And I'm facing a issue of auto turn off Only way to get back is to charge for a while.. Why I'm facing this issue? Any solution to get rid out of it?

[Vamsi Kaza]

Yes!!

[anon721037]

I would probably do it via autoloader,

Posted via CB10

[anon721037]

http://forums.crackberry.com/showthread.php?t=927076

Posted via CB10

[siva sangu]

i am unable to update..tried with all 3 options.. Link, Autoloader, OTA, wifi.. still it says, "FATAL ERROR OCCURED . UNABLE TO UPDATE".. i am so sick of this. I m using Z10.. any solutions plz?? i am from india..

[benny4u_06]

i am unable to update..tried with all 3 options.. Link, Autoloader, OTA, wifi.. still it says, "FATAL ERROR OCCURED . UNABLE TO UPDATE".. i am so sick of this. I m using Z10.. any solutions plz?? i am from india..

Take it to a BlackBerry service centre for repair or replacement..!!

Posted via CB10

[house78]

I just received the update unlocked on AT&T in Wisconsin.

Posted via CB10

[shenandoah]

I'm on AT&T using an unlocked Q10 that I ordered from Blackberry.com. I checked for software updates and got the notification in hub that says Blackberry 10 OS update Version10.2.1.2977 - Size 98MB is available. I'll probably back my Q10 up and install it.

Eric

[house78]

I have a Z30 unlocked on AT&T

Posted via CB10

[Sachin Jain2]

Am to unable to update new os.
It says fatal error during installation when updating through BlackBerry link.


Someone please help

Posted via CB10

[shenandoah]

Sachin Jain2,

I did not update through Blackberry Link. Before installing the update, I checked BB Link. It informed me I had the most current OS. However when I checked under settings -> Software Updates, the update was there. I did the update on the phone using wifi. Good Luck.

Eric

[Sachin Jain2]

Sachin Jain2,

I did not update through Blackberry Link. Before installing the update, I checked BB Link. It informed me I had the most current OS. However when I checked under settings -> Software Updates, the update was there. I did the update on the phone using wifi. Good Luck.

Eric

Tried all the three methods
Through wifi, oti, BlackBerry link. Software installation interrupted after full download. Tried through sacheshi also, but no update found there also.

Posted via CB10

[avnishsp]

My brother also facing the same problem . Any solution?

Posted via CB10 on Z10STL100-1/10.2.1.3175

[Bob80220]

I just received the update unlocked on AT&T in Wisconsin.

Posted via CB10

I received my 10.2.1.2977 today for my Q10 and my Z10. 955 MB's for the Z and 119 MB's for the Q. Both unlocked and purchased from BlackBerry. My AT&T rep with an AT&T branded unlocked Q10 is showing no update. I'm in Colorado on AT&T.

Bob

Posted With One Of My Unlocked BlackBerries > Q10-SQN100-5/10.2.1.2141>Z10- STL100-3/10.2.1.2273 On AT&T

[Prateek Dubey]

Facing same problem. Guess it's common in India only. I think there is nothing wrong with the phone

Posted via CB10

[Akshansh Ankit]

Even I was facing the same problem till yesterday. I contacted Blackberry Support and got following reply and it did work for me.

" 1) Contact your carrier to deactivate provisioning and then have them reactivate it again.

2) After profile update: On the device, go to settings. Tap on About. Under category change value from general to network.
From the lower right corner tap on the 3 dots for more options. Select Register BlackBerry.

3) Connect device to computer. Run BlackBerry Link.

4) On the left side of BlackBerry Link, click on Back up and Restore. [Backup data before you reset]

5) Click button for reset your device to its factory settings.

6) After reset try to perform update."

I followed the above steps. After device reset when the system restarted, before restoring the data, I went to Settings/Software updates. I checked for updates and got a 32MB update (earlier I was getting either 17MB or 282MB update). I downloaded it (on mobile data service only as it was a small file but you could try wifi also) and then it got updated and now my Z10 is running 10.2.1.2977

[Tomlondon]

Just updated myn its super cool. Z10 STL100-1


Posted via CB10

[Vamsi Kaza]

Even I was facing the same problem till yesterday. I contacted Blackberry Support and got following reply and it did work for me.

" 1) Contact your carrier to deactivate provisioning and then have them reactivate it again.

2) After profile update: On the device, go to settings. Tap on About. Under category change value from general to network.
From the lower right corner tap on the 3 dots for more options. Select Register BlackBerry.

3) Connect device to computer. Run BlackBerry Link.

4) On the left side of BlackBerry Link, click on Back up and Restore. [Backup data before you reset]

5) Click button for reset your device to its factory settings.

6) After reset try to perform update."

I followed the above steps. After device reset when the system restarted, before restoring the data, I went to Settings/Software updates. I checked for updates and got a 32MB update (earlier I was getting either 17MB or 282MB update). I downloaded it (on mobile data service only as it was a small file but you could try wifi also) and then it got updated and now my Z10 is running 10.2.1.2977

Thank you...
Now solved...

[Sachin Jain2]

I haven't subscribed to bbs. But have downloaded the latest os autoloader from cb forum 10.2.1.3253 for all devices. Now problem solved. Enjoying my butter smooth z10.

Posted via CB10