[Sager-Naji]

Hi

I just got the z10 and when I wanted to update or download apps I get a the pin number message .

what can I do now ? I do anything with apps lo0ol .

any suggestion ?

[Branta]

What does the message say?

[Sager-Naji]

What does the message say?

"you have reached the maximum number of PIN changes for this account . please visit BlackBerry World Support for BlackBerry - US for more information "

[cjcampbell]

Did you contact them as they suggested?

Posted via CB10

EDIT- I googled it and got this link for you...

http://helpblog.blackberry.com/2013/...f-pin-changes/

[Sager-Naji]

I did ( twitter ) but no response yet .

is there another way better than twitter that they have ?

[Fahad Shafiq]

@michaelclewley

Posted via CB10

[Richard Buckley]

You've switched your account between too many devices. You will have to convince BlackBerry support that you're not doing that to avoid paying for apps that you are installing access more devices than you are allowed.

Posted via CB10

[anon(153966)]

I didn't even know there was a limit with switching devices. I could be in trouble at some stage.

Posted via CB10

[dpw09]

It's hard to reach the limit. 15 pin changes per year. That's a lot. http://www.blackberry.com/btsc/KB25553

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[Robert F Kennedy]

It's hard to reach the limit. 15 pin changes per year. That's a lot. http://www.blackberry.com/btsc/KB25553

Z10STL100-3/10.2.1.2947

How can they only limit us to 15 pin changes a year?!?!

"Progress is a nice word. But change is its motivator, and change has its enemies."

[dpw09]

Why in the world would you need to change you bbid between 15 different devices? Never mind more than 15

Z10STL100-3/10.2.1.2947

[Richard Buckley]

How can they only limit us to 15 pin changes a year?!?!

"Progress is a nice word. But change is its motivator, and change has its enemies."

If you have a good reason for the changes they will reset it for you. But the only reason most people will change a PIN number is when buying a new device.

[Robert F Kennedy]

If you have a good reason for the changes they will reset it for you. But the only reason most people will change a PIN number is when buying a new device.

I'm just kidding guys, 15 is an outrageous amount for one year.

"Progress is a nice word. But change is its motivator, and change has its enemies."

[eldricho]

Good to know there's a limit!

Posted via CB10

[Sager-Naji]

I know its a lot . but I didn't know about it , anyway I am still waiting for there support .

[TrueKulcha]

This is good to know. I was totally unaware of any limitations even though normally it's nearly impossible for the regular everyday user to reach that.

Posted via CB10

[Richard Buckley]

I know its a lot . but I didn't know about it , anyway I am still waiting for there support .

Not likely to see a twitter response on the weekend. To speed it up, if you are going to pursue this through twitter follow them so they can DM you. If you do that now it will save time later.

Posted via CB10

[dpw09]

I know its a lot . but I didn't know about it , anyway I am still waiting for there support .

It's also faster to call your carrier and get escalated (since carrier can't do anything anyways).

Z10STL100-3/10.2.1.2947

[Sager-Naji]

It's also faster to call your carrier and get escalated (since carrier can't do anything anyways).

Z10STL100-3/10.2.1.2947

i called them they said they cant do anything because its from shop blackberry .

[dpw09]

i called them they said they cant do anything because its from shop blackberry .

They lied to you. Your carrier need to transfer to BlackBerry support. You will then get you to front line first. They can't do anything and need to get you to an analyst.
Don't let them give you the run around. You need to make them escalate you.

Z10STL100-3/10.2.1.2947

[Sager-Naji]

update .

i still have the problem , been in contact with blackberry for a week now and the problem is still the same .

I think i will sell the phone and get the M8 if they didnt solve it this week .

[dpw09]

How high up have you been escalated. Tier 1 and 2 can't do anything. Tier 3 will own and tier 4 will resolve.

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