02-21-15 10:26 AM
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  1. webbywebb's Avatar
    webbywebb
    My passport that I purchased on shopblackberry on day one hasn't received the update as yet. I am on 10.3.1 but is the one that att accidentally pushed to devices last year. Would this play a part in me not receiving the update as yet?

    9000----->Torch----->9900----->Z10------>Passport
    02-20-15 07:28 AM
  2. Elite1's Avatar
    Elite1
    Difficult for anyone to respond if you don't provide your actual current OS version.
    02-20-15 07:55 AM
  3. webbywebb's Avatar
    webbywebb
    Originally Posted by Elite1
    Difficult for anyone to respond if you don't provide your actual current OS version.
    Software Release: 10.3.1.652

    OS Version: 10.3.1.1016

    9000----->Torch----->9900----->Z10------>Passport
    02-20-15 07:57 AM
  4. Elite1's Avatar
    Elite1
    No that shouldn't affect anything.

    If you're still not seeing it, you could try removing SIM card, rebooting, and check for updates again over Wi-Fi.
    02-20-15 12:19 PM
  5. Bob80220's Avatar
    Bob80220
    Trusted Member
    Originally Posted by Elite1
    No that shouldn't affect anything.

    If you're still not seeing it, you could try removing SIM card, rebooting, and check for updates again over Wi-Fi.
    I have tried this numerous times on my factory unlocked ShopBlackBerry Z10 and Q10 here in Colorado and no update is showing up. In addition, I have tried to update with BlackBerry Link without any results either.

    I'm curious why the update isn't being received here. Any current updated information would be greatly appreciated.

    Bob
    02-20-15 12:28 PM
  6. Lobwedgephil's Avatar
    Lobwedgephil
    Trusted Member
    Nothing for me either, you're not alone.
    02-20-15 01:06 PM
  7. Elite1's Avatar
    Elite1
    You can also try the web update method. From a desktop PC go to:
    www.BlackBerry.com/Update

    ***WARNING***
    This method may wipe device. Please make a full Backup using Link before attempting. After successful OS install, do not restore Android Runtime data. (Uncheck that box from selective Restore list.)
    02-20-15 03:47 PM
  8. grevan88's Avatar
    grevan88
    I also have not had the update provided for my black or red shopblackberry passport. My rogers z10 and q10 did update


    Posted via CB10
    02-20-15 03:48 PM
  9. PackmanX's Avatar
    PackmanX
    BlackBerry is actively trying to fix the issue of shopblackberry devices not updating. This was tweeted by @MichaelClewley...

    Regarding phones purchased through ShopBB. We are working through some issues on flipping the right bits.Bear with us but it is happening.
    02-20-15 04:56 PM
  10. grevan88's Avatar
    grevan88
    Update: my black pp is updating as we speak. I am typing to you from the red one sim out after a reboot on wifi, no dice

    Posted via CB10
    02-20-15 05:59 PM
  11. webbywebb's Avatar
    webbywebb
    No update yet on my shopblackberry Passport-img_20150221_112403.png

    Confirmation just got the update downloading now.

    9000----->Torch----->9900----->Z10------>Passport
    02-21-15 10:26 AM
« 10.3 panic!!!! Jumping from roof-tops.... | Got the new update 10.3.1565 and guess what. »

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