[eaglebb]

After upgrading to bb10 os 10.2.2.932 my z30 stopped syncing with my groupware account.
I already removed the account from the phone and added it again, now I have no contacts, calendars and emails from that account :-(
Can there be such a bug?
Strangely, I got just 1 email after upgrading since then it stopped.
Regards,
Frank.

Posted via CB10

[Ecm]

Just to confirm -- you received this as an official OTA upgrade, or did you install the leaked version?

If you received this OTA, were there any error messages during the upgrade?

[meagnostic]

Hi, I use active exchange for my work email. I upgraded to 10.2.2.932 on saturday and have had no issues with my emails, calendar or tasks.
Just sharing and would suggest you look at the settings.
(I did a non destructive Sachesi update)


Posted via CB10

[Campus]

Hi,

I have 2 Q10 here with the exact same problem. No new emails coming in after upgrading. I also removed and re-added the account on one Q10 and now I have a Q10 without any contact or calendar entry
Looks like a horrible bug to me...

Best,
Campus

PS. I upgraded OTA while roaming

[eaglebb]

Upgraded via OTA! (Telekom) ,
Btw, my Exchange account at t-online works - so it is not a general problem, only with at least one provider (in my case " group office" ).
I already checked with our computer centre : the sync service is working with android and ios!
Regards.

Posted via CB10

[eaglebb]

Fairly sure it's related to the latest update, my PlayBook is still syncing!
:-(
Very annoying!!!

Posted via CB10

[zocster]

No issues with a fresh load, I have 2 EAS on Q10SQN100-3/10.2.2.1531. Sorry if it is of no help

Sent from 2AD743B7 via Tapatalk Pro

[Eakle]

No problem here with Sachesi upgrade!
i am using Q10, SQN100-3

Posted via CB10

[eaglebb]

I have a second exchange account (different provider) - this one is still working!
Anyway, my groupware account at university stopped working so BlackBerry has definitely changed something, but as I get no error message I can't figure it out :-(

Posted via CB10

[Campus]

I have the problem with my own Zarafa installation using z-push for ActiveSync support. Never had a problem with any of the previous versions of BB10.

[eaglebb]

So I suppose, Zarafa is similar to GroupOffice , maybe we have the same problem, have you checked your Logfiles at the Zarafa system?


Posted via CB10

[eaglebb]

Anyone a solution or just an answer from BlackBerry?

Posted via CB10

[Alberto8]

Thank you for posting this. I have Zarafa / zpush and it would have been bad having to downgrade to 10.2.1.

Please post your solution of you find one. You can also email the zpush developers and open a bug report.




Posted via CB10

[Campus]

Hi everyone,

I found a solution at least for the Q10s in my installation. I reverted to the autoloader version 10.2.1.3253 from the forums. Then I installed the last full backup available without the 10.2.2 upgrade from BBLink. After that I upgraded to 10.2.2. and now everything is working. I had to keep this exact order. First installing the update and then the backup did show the original problem.

Hopefully this will work for you as well.

Best

[Campus]

I have to report that my workaround stopped again to sync I am now waiting for Blackberry for help in this issue.

Best

[HotFix]

So I suppose, Zarafa is similar to GroupOffice , maybe we have the same problem, have you checked your Logfiles at the Zarafa system?


Posted via CB10

If you are using ActiveSync through a third party application, then it isn't "Exchange ActiveSync", it's just "ActiveSync".

If it were Exchange, I would recommend you run the Remote Connectivity Analyzer and report back any anomalies:
https://testconnectivity.microsoft.com/

However I don't think this works with non-Microsoft implementations of ActiveSync. You could always try though.

Either way have you contacted BlackBerry Support about this issue?


Posted via CB10 via Z30STA100-5/10.2.1.3247

[Campus]

I was talking to Blackberry support first but they told me to open a support ticket with my mobile provider. T-Mobile then told me this is a bug of the 10.2.2.932 release which will get a fix update within the next 48 hours.... Let's see whether this really happens..

[stantonlh]

I have this issue only on wifi, the moment I disconnect from wifi and cellular data kicks in all my emails show up.

Posted via CB10

[eaglebb]

Actually I didn't no about the difference between activesync and 'exchange actitvesync '.
But in fact our Group Office is using zpush - and with earlier BB10 versions (10.2.1.xx) it works well.
I have already a complaint at BlackBerry and have sent the Logfiles to BlackBerry. It seems, at least in my case, the sync stops with a loop detection.

Posted via CB10

[Campus]

I tested the 10.3 leak and there I get the emails synced but no contacts Seems like we have to wait for the bugfix. So far no bugfix has been released.

[ceedix]

Hi,

just to get back to operational: is there a way to get the version that was released directly before 10.2.2.932?

[Campus]

Just install one of the available 10.2.1 autoloaders.

[bra66]

Hi together,

after updating to 10.2.2.932 on my z10 I am unable to sync to my Zarafa in the company and to my zarafa at home too.

Is there a step by step tutorial to downgrade to an older version? I need that data on both groupware server.

Thanks Matthias
(germany)

[eaglebb]

Still no sync after upgrading to latest Z-PUSH version on our GroupOffice system, still don't know if is a feature or a bug!

Posted via CB10

[bra66]

Hi all,

First I tried to autoload the 10.3 and had the same problem. But in an other forum somebody wrote to register the network ( Settings - About - Network - "triple dot on the right down" ). I tried it and it works again. I will try it with the 10.2.2.932 and will report if it works.

BTW. At home I disabled the ssl and it also works.

Matthias