02-27-15 09:22 AM
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  1. DocDRM's Avatar
    DocDRM
    Second hand info from GF:

    Calls me in a panic asking how to activate "Mute" while dialed in to a conference call, says she can't find it anywhere. She is on a Verizon Z30 - whatever their official OS version of 10.2.1. Would have probably been an actual hosted call from her company - a larger / corporate type conference call (trying to get details from her - will update OP when she responds).

    I gave her a few suggestions and she had to hang up and get back onto the call as it was starting. She BBM'd and said she never found it.

    Can't recall from my Z10/Q10/Z30 on AT&T 10.2.1 if that ever was an issue or not (infrequent conference call requirements for me).

    Anyone have any insight on this?

    ****EDIT: To be clear - there was no icon on the screen after joining the call.
    Last edited by DocDRM; 11-06-14 at 02:20 PM.
    11-06-14 10:43 AM
  2. nico2004's Avatar
    nico2004
    Wow, I hope she was ok after that, that's a great point to have a solution to that, let's Hope we have someone with the right answer

    Posted via CB10
    11-06-14 11:39 AM
  3. Joshu42's Avatar
    Joshu42
    If I remember it right, just call the number, type the digits code to enter the room, and only then type the "mute" icon that appear on screen... what else ?
    Normal or Conference call :
    Attachment 312667

    Did I understand well what you want ? I wonder...
    Last edited by Joshu42; 11-06-14 at 03:32 PM.
    11-06-14 12:05 PM
  4. DocDRM's Avatar
    DocDRM
    Originally Posted by DocDRM
    . . . says she can't find it anywhere. . . .

    I gave her a few suggestions . . . . She BBM'd and said she never found it.
    Originally Posted by Joshu42
    If I remember it right, just call the number, type the digits code to enter the room, and only then type the "mute" icon that appear on screen... what else ?

    Did I understand well what you want ? I wonder...
    No icon.
    11-06-14 02:18 PM
  5. rich2468's Avatar
    rich2468
    I'm on 10.3.x, but I believe she would need to toggle from the dial pad screen...or she could have simply used the mute on the side of the phone.

    We've all been in the same boat one time or another...stressed out and missed the obvious solution.
    11-06-14 02:54 PM
  6. DocDRM's Avatar
    DocDRM
    Icon wasn't on the dial pad screen. Told her to try the hardware button on the side of the phone - no joy.
    11-06-14 04:21 PM
  7. Joshu42's Avatar
    Joshu42
    Originally Posted by DocDRM
    Icon wasn't on the dial pad screen. Told her to try the hardware button on the side of the phone - no joy.
    Was it a conference call hosted at her enterprise, or just a BlackBerry conference call ? Can be the server or the carrier fault.
    11-06-14 04:30 PM
  8. DocDRM's Avatar
    DocDRM
    Per OP - a hosted call. Not a 3-way/BB call.
    11-06-14 04:39 PM
  9. valleyirish's Avatar
    valleyirish
    I'm on a conference call right now and was trying to mute myself.

    Just use the small button between the Volume up/down buttons on the upper right hand side of the device. Worked beautifully.
    02-27-15 09:22 AM
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