[Shannon Stauffer]

Lately this has been showing up after my music has been playing in the music player for awhile. I can change the songs by using the side buttons and hitting the next button at the top of screen. I don't have an SD card yet, all my music is on my phone. Any help on how to fix this would be appreciated, thanks!



? OS 10.2.1.2122/STL 100-4/Verizon Z10

[diegonei]

Very strange. Reboot as follows:

1. Hold the top button and do not release it;
2. When you see the countdown screen with reboot/lock options, do nothing;
3. Wait till you see the BlackBerrt loading screen (the logo one with the blue bar around it);
4. Release the top buttom.

That usually clears most errors.

It could be some of your songs are currupted or of a unsupported format.

[Shannon Stauffer]

Rebooted my phone the way you explained it and that seems to have fixed it! Thanks!

? OS 10.2.1.2122/STL 100-4/Verizon Z10

[diegonei]

Rebooted my phone the way you explained it and that seems to have fixed it! Thanks!

? OS 10.2.1.2122/STL 100-4/Verizon Z10

Works for 9 out of 10 software issues!