[edu3110]

Hey there guys,

I am having a little issue at the moment. Here is what's going on...

I had my hotmail account connected to my Q10 working perfectly. Today, I decided to connect my hotmail account to Outlook 2010 due to a new job that I got. After installing a Hotmail connector to Outlook 2010 so I can get automatic emails via Outlook 2010 without hiting the Send/Receive button, the email on my BlackBerry stopped working.

I sent a couple of emails to make sure that it was a real issue and maybe not just a typo on the email address. As a result, I got the email on Outlook 2010, but not on my BlackBerry. I deleted the email account from my BlackBerry and now, I get the following error every time I try to add my hotmail account to the Hub. (Please see picture below)


Thanks in advance for your help!

Post via my AWESOME Q10! BBM Channel: C12140D

[zocster]

http://www.zdnet.com/how-to-connect-...ew-7000001077/ can you remove the connector and go through this instead? Pretty sure I did this in 2007 outlook

[edu3110]

Thank you, but I don't have the "Exchange ActiveSync" option in Outlook 2010.

I already deleted the email account from Outlook 2010 as well as the connector, but I am still unable to add the email to my BlackBerry.

Post via my AWESOME Q10! BBM Channel: C12140D

[Paullybob]

Bell Alliant Fibreop by any chance?? It's funny

[hannes89]

You may reset your Q10 by holding the top button until the loading screen appears and set up the account again?

Regards Johnny

Posted via CB10

[edu3110]

You may reset your Q10 by holding the top button until the loading screen appears and set up the account again?

Regards Johnny

No, that didn't work either. I am frustrated!

Posted via CB10

[edu3110]

I tried to add a different hotmail account and it didn't work either. However, I was able to add a gmail account with no issues.

[BCITMike]

Check the status through Live status. Sometimes its a problem on Microsoft's end.

[edu3110]

It is running normally.

Check the status through Live status. Sometimes its a problem on Microsoft's end.

[HotFix]

I recommend you check and make sure you clear out your old mobile devices from your account. While I am not suggesting you set up logging, these steps should get you to the screen where you can remove your old devices:
http://support.microsoft.com/kb/2461792

I recommend you remove all of your mobile devices and try to set up a new connection from your BlackBerry device.

Posted via CB10 on a Z10STL100-3/10.2.1.1925

[HotFix]

Duplicate post.

[edu3110]

Thank you guys for your help. I was able to resolve the issue, however, none of the suggestions mentioned above worked.

Here is what I did to resolve just in case anyone in the future gets a similar error.

After getting the error, I selected "Advanced Setting" within the email set up app. In "Advanced Setting" you'll have the option to select several email providers, in my case, Outlook.com since I'm using a hotmail account. I just entered a description and a display name because everything else was already filled in, hit done and it was all good to go.

Post via my AWESOME Q10! BBM Channel: C12140D

[BCITMike]

Thank you guys for your help. I was able to resolve the issue, however, none of the suggestions mentioned above worked.

Here is what I did to resolve just in case anyone in the future gets a similar error.

After getting the error, I selected "Advanced Setting" within the email set up app. In "Advanced Setting" you'll have the option to select several email providers, in my case, Outlook.com since I'm using a hotmail account. I just entered a description and a display name because everything else was already filled in, hit done and it was all good to go.

Post via my AWESOME Q10! BBM Channel: C12140D

I think that is pure coincidence. Outlook password entry today came back with weird error. I just waited 10 seconds and submitted again and worked. I'm getting more upset with Microsoft every day.

[edu3110]

Maybe it is, I'm just glad that everything is back to normal.

Post via my AWESOME Q10! BBM Channel: C12140D

[HotFix]

I think that is pure coincidence. Outlook password entry today came back with weird error. I just waited 10 seconds and submitted again and worked. I'm getting more upset with Microsoft every day.

Is it a Microsoft issue or a BlackBerry issue? It could be a BlackBerry coding issue, so I wouldn't necessarily blame Microsoft. I'm just saying... ;-)

Posted via CB10 on a Z10STL100-3/10.2.1.1925

[HotFix]

Thank you guys for your help. I was able to resolve the issue, however, none of the suggestions mentioned above worked.

Here is what I did to resolve just in case anyone in the future gets a similar error.

After getting the error, I selected "Advanced Setting" within the email set up app. In "Advanced Setting" you'll have the option to select several email providers, in my case, Outlook.com since I'm using a hotmail account. I just entered a description and a display name because everything else was already filled in, hit done and it was all good to go.

Post via my AWESOME Q10! BBM Channel: C12140D

I'm glad it worked out for you.

Posted via CB10 on a Z10STL100-3/10.2.1.1925