[KodyShadow]

Nothing works, won't send my contacts, prior emails, texts, calendar, zip. I have done everything BB explains and nothing will come over. If I can't use this for work tonight it's going back to the store. Very frustrated.

[ealvnv]

Tried using BlackBerry Link?

Posted using CrackBerry App on BB10

[bluenose363]

I don't have a Z10 yet but I believe you can by taking advantage of BlackBerry Protect. You backed up using that on your 9900?

[ealvnv]

No protect doesn't work that way on BB10

Posted using CrackBerry App on BB10

[KodyShadow]

I tried both. Downloaded BB Link then followed directions, still won't work. Tried everything I could find online in troubleshooting. Nothing. I am doing security wipe and if it won't work after i am going to return it. Should not be this difficult.

[bluenose363]

Try this: http://forums.crackberry.com/blackbe...ts-z10-767033/

"The best work out, which I just used and worked out absolutely fine and quick is that pairing your 9900 with Z10 through Bluetooth, then from Bluetooth menu of 9900 select Z10 and there will be an option to transfer contacts, once clicked, all contacts will be transferred to Z10."

[si001]

I just did it that way:

- go to setup, device switch on your old device
- save your data on memory card
- put the memory card on your z10
- setup, device switch, dump data from card, bingo.

[KodyShadow]

i don't have a data card so that doen't help.

[raptorfan]

For those having issues - BB Link won't transfer items that it thinks are synchronized online - mine wouldn't transfer calendar or contacts since I sync with Gmail. (Device switch on to a media card still didn't work). After the transfer to the Z10 in BB Link, pull down the details tab - anything with an asterisk beside it didn't transfer. In the BB10 accounts setup, make sure you have an account linked for calendars and contacts, then it will pull them.

[PatrickMJS]

The datacard process seems to be painfully slow.

The bluetooth method to transfer just the contacts from one phone to the other, worked like a charm.

But why can't this BT method be used to transfer calendar data? I have loads of info in my calendar on my old Torch and none of it was transferred over with the link software.

I used BB Link on my Win7-64 laptop to switch my data from my Torch 9860 to my Z10. Was all done in less than 10 minutes. I'm now using the Z10 and all my data came across but NOT MY CONTACTS AND CALENDAR INFO.

I tried using the mediacard transfer feature but it was only 6% done after half an hour.

Really shi++y. Quite frustrating.

[GTiLeo]

I just did it that way:

- go to setup, device switch on your old device
- save your data on memory card
- put the memory card on your z10
- setup, device switch, dump data from card, bingo.

that works, if you don't have an SD cars then you can borrow a friends or get one they are cheap an 8gig is like $15, i've gotta order myself a 64 gig class10

[KodyShadow]

phone is a dud as per tech support, going back tomorrow.

[DA817]

I was having the same issues, but just connected both my bb9900 and z10 via Bluetooth and its transferring all my contacts as I type this! YAY Thanks for the help!!!

[Anonymous23400]

Turn off encryption on your 9900 then use BB Link. Worked for me.

[Anonymous23400]

phone is a dud as per tech support, going back tomorrow.

Make sure you turn off encryption on your old phone.

[ErnieH]

For those having issues - BB Link won't transfer items that it thinks are synchronized online - mine wouldn't transfer calendar or contacts since I sync with Gmail. (Device switch on to a media card still didn't work). After the transfer to the Z10 in BB Link, pull down the details tab - anything with an asterisk beside it didn't transfer. In the BB10 accounts setup, make sure you have an account linked for calendars and contacts, then it will pull them.

raptorfan, thanks for the suggestion but I don't quite understand your instructions. Not sure what you mean "In the BB10 accounts setup, make sure you have an account linked for calendars and contacts".

[Doddington]

Thank you for the help, was starting to get frustrated and then this fixed it all.

[Tony T2]

i had the same issue, turned off the media card encription and then it worked. Make sure its off!

[potatoguy]

mine says it transfered my contacts , but I cant find them anywhere's on my phone.....??

[KodyShadow]

mine said it worked too, every time I tried, even after wiping device. But nothing was there.

[Anthony SmithWilliams]

Perfect - I called Vodafone, and even they didn't know about this

[kolok]

So wait a sec...

This new "Link" for BB10 won't allow a sync between Outlook calendar/contacts and the Z10???

... like old DM <-> BB9900 for outlook calendar entries and contacts?

[KodyShadow]

Nope, it won't do anything except tsf music, photos, videos, documents. No option for sync with calendar, contacts, etc. It's pretty much useless to anyone in business who uses Outlook on their desktop as their primary organizer.

[kolok]

Nope, it won't do anything except tsf music, photos, videos, documents. No option for sync with calendar, contacts, etc. It's pretty much useless to anyone in business who uses Outlook on their desktop as their primary organizer.

My God, BlackBerry .... what have you done!!!!

[micheliod16]

I had the same problem. When i use link it won't find my Z10 when it prompts me to connect it And when i transfer all my stuff from 9900 using the micro sc card under change device it sends everything except my contacts.