1. RogersRiley's Avatar
    So I have a customers 9700 that has a broken USB port, how can I transfer contacts to the Z10?

    Bluetooth only sends one contact at a time, Google Sync is no longer available for Blackberry, and BlackBerry Protect cloud backups/restores aren't available for Z10.

    I am beyond pissed at this point, any other options??

    Thanks
    02-05-13 05:09 PM
  2. mooda's Avatar
    Pair the two devices over Bluetooth
    02-05-13 05:13 PM
  3. redk's Avatar
    I could be wrong, but doesn't blackberry dektop manager allow you to back up via bluetooth?
    02-05-13 05:15 PM
  4. RogersRiley's Avatar
    BUMP

    This is insane. I tried to use BUMP but it's not on the Z10 App World. Tried to use Bluetooth...the phone connects to my computer but Desktop Manager doesn't detect it once it's paired (even though it detects it before it's paired). I tried re-installing Desktop Manager and using multiple phones, nothing works. Nothings changed with BlackBerry as far as I can see.
    02-06-13 09:50 AM
  5. dietertong's Avatar
    So I have a customers 9700 that has a broken USB port, how can I transfer contacts to the Z10?

    Bluetooth only sends one contact at a time, Google Sync is no longer available for Blackberry, and BlackBerry Protect cloud backups/restores aren't available for Z10.

    I am beyond pissed at this point, any other options??

    Thanks
    I am not using Google Sync but my contacts sync through my BIS - do you have that enabled?
    02-06-13 10:15 AM
  6. RogersRiley's Avatar
    I've added a gmail account to the phone and have sync enabled. It's been half an hour and it still hasn't synced anything.
    02-06-13 10:39 AM
  7. Foreverup's Avatar
    you could try using BlackBerry Protect
    02-06-13 10:46 AM
  8. RogersRiley's Avatar
    you could try using BlackBerry Protect
    Blackberry Protect over the air backup and restore functions are not supported on BB10 (currently anyways). I specified this in the OP.

    I was able to get Bluetooth working (turns out I needed to update my Intel BT driver) and now I can connect the old 9700 to Desktop Manager. I was able to backup only the contacts and then I tried to do a restore to the Z10 using BB Link but the contacts did not copy over. What a **** show. If you can't even restore a backup from a legacy BB then this is all a joke!

    I've heard of a way to export your contacts to an e-mailable file on your PC, is there a way to accomplish this via Bluetooth between the 9700 and my PC?

    Thanks
    02-06-13 12:15 PM
  9. dietertong's Avatar
    I've added a gmail account to the phone and have sync enabled. It's been half an hour and it still hasn't synced anything.
    Hmmm not sure how long it takes - I just remember noticing them in my gmail contacts one day.

    It is supposed to work through Link, I'm not sure what's up there

    Have you tried copying your contacts to your SIM card? That could be another way

    Personal contacts, files & media - US

    and KB03189-How to Import contacts from the SIM card to the BlackBerry smartphone contacts list
    02-06-13 02:17 PM
  10. trevlan006's Avatar
    goto SET-UP
    then find DEVICE SWITCH
    then USING A MEDIA CARD
    following those steps will get you everything you need.
    02-06-13 09:24 PM
  11. eprklims's Avatar
    Another option... If you have a backup file, restore it to another bb6 or bb7 device if you have one kicking around. Then do device switch with that device. Hope it helps!
    02-06-13 09:30 PM
  12. Emu the Foo's Avatar
    The last 2 posts above me should work. If not then you are doing something wrong.
    02-07-13 12:28 AM
  13. sportline's Avatar
    yesterday i did a transfer from my 9790 to z10..i do device transfer using sd card (device switch on the set up at 9790) copy all to sd card
    then insert sd card to z10, click device switch, import, there you go.
    02-07-13 02:39 AM
  14. cnote2's Avatar
    if you got to settings bluetooth select the z10 it will give you the option of transferring all your contacts...Did it with my bold and z10 worked great and all my contacts came through roughly 200
    02-07-13 05:29 AM

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