1. detpanukietprawat's Avatar
    I tried to upgrade my Z10 to OS 10.1 via Blackberry Link and over the web but it gets stuck at 13% then I get a message saying 'Software update encountered an error'. Has anyone ever had a similar experience? Please help, I'm going crazy!!
    05-22-13 06:17 AM
  2. detpanukietprawat's Avatar
    I tried battery pull, uninstall/reinstall Blackberry Link, restart my laptop and nothing works...
    05-22-13 09:12 AM
  3. freighter1's Avatar
    Maybe try a backup then security wipe, then try upgrade or install a leak...
    Good luck

    Posted via CB10
    05-22-13 09:22 AM

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