[ams083]

Hello, wondering if anyone might be able to shed some light on this:

My partner has a Classic, and her BlackBerry ID is confirmed, protect is turned on. When logging into BlackBerry Protect, it shows her device type and her PIN, but anti-theft protection is 'unavailable'. Also, none of the protect features work (play sound / send message etc).

I also have a Classic, but mine works fine.

Have tried turning protect on/off, and also removing device from protect.

Any ideas??

Posted with my Blackberry Classic SQC100-1/10.3.2.2639

[Richard Buckley]

What is her OS version. Anti-theft is available as of 10.3.2.500.

LeapSTR100-2/10.3.2.2876

[ams083]

Hers has 10.3.2.2876. Same as mine, yet mine works

ClassicSQC100-1/10.3.2.2876

[brianwiebe]

I'm on .2836, Passport SE, and I have the same problem.
Is your device an enterprise phone by any chance?

BPWiebe on the beautiful Silver Edition Passport.

[ams083]

Nope, not enterprise. Both have the same OS, both are on the same provider. Strange.

ClassicSQC100-1/10.3.2.2876

[pepe68]

ams083,

Just logged in and checked my location, all works perfectly. Not sure why yours is not.

Cheers!

Posted via CB10 on my BlackBerry Passport SR 10.3.2.2530, OS 10.3.2.2813

[SeedMella]

Y not try doing a clean reload of her own OS see if that works.

Posted via CB10

[ams083]

Update: mine has started working again (a few weeks ago), yet hers is still not going.

I've just decided not to worry about it anymore, in all reality, it (protect) probably won't work soon anyway!

ClassicSQC100-1/10.3.2.2876

[SeedMella]

Update: mine has started working again (a few weeks ago), yet hers is still not going.

I've just decided not to worry about it anymore, in all reality, it (protect) probably won't work soon anyway!

ClassicSQC100-1/10.3.2.2876

Sorry about it bro... you can try it again at different times. It just might work one day.

Posted via CB10