Welcome to the CrackBerry Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
Like Tree1Likes
  • 1 Post By Weeman5872
  1. snaqvi91's Avatar
    CrackBerry Abuser

    Posts
    192 Posts
    Global Posts
    693 Global Posts
    Thread AuthorThread Author   #1  

    Default BBM Voice not working with Bold 9900

    So someone I know of has a Bold 9900 and I used to have a Bold 9700 and BBM Voice worked fine between the two devices. But after getting my Z10 the voice call icon does not light up green for me on the other persons Bold 9900 while it does light up for everyone else. I do get the green icon for him on my Z10 but when I try to call the thing keeps ringing and the other person doesnt receive any call. Any tips?
  2. big samm's Avatar
    CrackBerry Abuser

    Posts
    446 Posts
    #2  

    Default BBM Voice not working with Bold 9900

    I don't know what could be the problem but i can assure you that i did a bbm voice call today and my friend have a 9900 i have a z10 and the call went fine no problem at all...


    Sent from my iPhone 5
  3. snaqvi91's Avatar
    CrackBerry Abuser

    Posts
    192 Posts
    Global Posts
    693 Global Posts
    Thread AuthorThread Author   #3  

    Default

    Any ideas on what I can try.

    Posted via CB10
  4. GeneralHerzog's Avatar
    CrackBerry Abuser

    Posts
    296 Posts
    #4  

    Default

    Try deleting both BBM contacts from each device and trying again.

    Posted from the CB App on my White Zed 10
    This message was most likely posted from my PlayBook LTE, or my White Zed 10, or perhaps my HP laptop on my 10's wifi hotspot. Point is, BlackBerry played a part in this message!!
  5. snaqvi91's Avatar
    CrackBerry Abuser

    Posts
    192 Posts
    Global Posts
    693 Global Posts
    Thread AuthorThread Author   #5  

    Default

    Tried that and restarting both the phones, no luck. I might end returning my Z10 if this doesnt work.
  6. Weeman5872's Avatar
    CrackBerry User

    Posts
    16 Posts
    PIN
    291DB9CE
    #6  

    Default

    In order to aid troubleshooting, can you please answer the following:

    • Is your Z10 connected to the mobile network or Wi-Fi?
    • Does switching to Wi-Fi only make a difference?
    • What are the exact errors you get? For example, you might get one or more of the following: "contact is unavailable", "call failed due to a network problem", "please connect to Wi-Fi" (this one should only appear when calling from the 9900);
    • Do you get the same problem calling from 9900 to Z10 as calling from the 9900 to the Z10?
    • Which carrier is your Z10 on?
    Thanked by:
    snaqvi91 (02-23-2013) 
    snaqvi91 likes this.
  7. snaqvi91's Avatar
    CrackBerry Abuser

    Posts
    192 Posts
    Global Posts
    693 Global Posts
    Thread AuthorThread Author   #7  

    Default

    Quote Originally Posted by Weeman5872 View Post
    In order to aid troubleshooting, can you please answer the following:

    • Is your Z10 connected to the mobile network or Wi-Fi?
    • Does switching to Wi-Fi only make a difference?
    • What are the exact errors you get? For example, you might get one or more of the following: "contact is unavailable", "call failed due to a network problem", "please connect to Wi-Fi" (this one should only appear when calling from the 9900);
    • Do you get the same problem calling from 9900 to Z10 as calling from the 9900 to the Z10?
    • Which carrier is your Z10 on?
    Connected to both, mobile and wifi.
    I have only tried calls through wifi.
    When I call, it keeps ringing until it finally gives up and says my contact is not available.
    On my contact's Bold 9900, if he opens the chat with me on BBM, it doesnt even give him the option to call me.
    Koodo Mobile.
  8. vespesian's Avatar
    CrackBerry Abuser

    Posts
    134 Posts
    #8  

    Default

    Your carrier may be preventing this, actually.

    Posted via CB10
  9. snaqvi91's Avatar
    CrackBerry Abuser

    Posts
    192 Posts
    Global Posts
    693 Global Posts
    Thread AuthorThread Author   #9  

    Default Re: BBM Voice not working with Bold 9900

    Works fine through the old bold 9700. Tried calling someone else using the z10 and it worked fine.

Similar Threads

  1. BBM sevices not working on Bold Touch 9930 Verizon CDMA GSM Unlocked Phone
    By mohtvashistha in forum BlackBerry Bold 9930/9900
    Replies: 5
    Last Post: 10-10-2012, 12:47 AM
  2. BBM .57 not working on Bold?
    By jgmobileman in forum BlackBerry Bold 9000
    Replies: 5
    Last Post: 12-24-2009, 02:00 AM
  3. BBM .57 not working on Bold?
    By jgmobileman in forum Native BlackBerry OS Apps
    Replies: 5
    Last Post: 12-24-2009, 02:00 AM
  4. Live Search GPS not working with Bold
    By button_masher in forum BlackBerry OS Apps
    Replies: 1
    Last Post: 08-26-2009, 02:03 AM
  5. Live Search GPS not working with Bold
    By button_masher in forum BlackBerry Bold 9000
    Replies: 1
    Last Post: 08-26-2009, 02:03 AM

Posting Permissions