[Antonio Bruno1]

Account Info Needed - for a removed BB World app (Tube Map)

In my Q10, I installed and removed Tube Map (from Blackberry World) and now I keep receiving a message asking me to update my account. When I click on the link it sends me to a black screen with "Loading Accounts..." message and a running circle indicating activity. Nothing happens from this point.

Please, how do I get it to stop?

[GSM-S]

Never heard of this. Anyway, did you try a restart? If that doesn't work, perhaps try adding your BlackBerry ID again. It is in system settings -> BlackBerry ID.

Posted via CB10

[Antonio Bruno1]

Thanks GSM. Did you mean restarting the device? Yes. I also tried to install again the application and removing it afterwards with no avail. My blackberry ID is there stored.

this is the bastardo
"appworld.blackberry.com/webstore/content/3105/?lang=en

[Antonio Bruno1]

I contacted the developer's support email (support at mxapps.co.uk) and will wait for their response.

[der_mit]

Antonio,
I have the same thing with an app called bus London, only when it sends the notification it sends it 80 times:







I don't think there's much we can do APART from reloading the OS or waiting for the OS update which will wipe and load the new OS.

I think I will wait for the OS update as reloading is a big pain for me.

The funny thing is, the app doesn't require a password, there is no login required for the app to work.

Posted via CB10

[GSM-S]

I have done a Google search and here is an article that could possibly help: http://helpblog.blackberry.com/2013/...blackberry-10/

If that doesn't work, perhaps try app permissions? Could be try a try. As der_mit posted, you will probably need to wipe your device or wait for an update to get this fixed.

Posted via CB10

[Antonio Bruno1]

I got a reply from the developer....

Dear Customer,

Thank you for your email.

We have seen this problem occur for a few people, and on various apps not just Tube Map. Unfortunately, from what we have seen, this is something that Blackberry need to address as we cant see a viable solution as it is something happening from their end of things.

We have sent this information to our contact at BlackBerry but as yet we havent seen a fix put in place for it.

Regards

mxApps Support Team

[Antonio Bruno1]

TO: der_mit
Oh dear! I guess I am 80 times luckier than yourself. Sorry for that!

I now installed again the application and granted all permissions available. Lets see if this solves the issue. Lets see if it works!
Tube Map also dont ask for user/pwd during installation - similar to yours.

[Antonio Bruno1]

Thanks GSM-S, I now reinstalled and granted all permissions! Lets see if this works !

[Antonio Bruno1]

Unfortunately the alert persists : YOU NEED TO UPDATE YOUR ACCOUNT PASSWORD FOR TUBE MAP

[scmcc16]

I have the same issue for EnGadget and another unknown one. Only happened when I went to 10.3.0.1052... Not sure either.

[Antonio Bruno1]

I have the same issue for EnGadget and another unknown one. Only happened when I went to 10.3.0.1052... Not sure either.

I am on 10.2.2977

[Antonio Bruno1]

I am getting the annoyingly alert every day. it is ultra-irritant...if I didnt love my q10 so much....I would move to Jolla. that is for sure.

[miker476]

Posted via CB10

[adurbe]

same problem with the same app on brand new blackberry passport (didnt transfer over the tube app)

[George Boulos]

Tube map account problem has reared it ugly head again in 10.3! Help anyone?

Posted via CB10

[nah.uhh]

Tube map account problem has reared it ugly head again in 10.3! Help anyone?

Posted via CB10

Download the app "accounts cleaner" from app world

PassportSQW100-1/10.3.2.2339