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  1. CrackMachine's Avatar
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    #26  

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    Quote Originally Posted by meierjn View Post
    My contacts are missing as well but my group chats are visible and work as they should. I've done the uninstall and re-install, pulled the battery several times and tried refreshing both favs and contacts with no luck. I am however on a corporate BES10 server with my Z10. I wonder if there is a security issue preventing WhatsApp from seeing my contacts due to the way Blackberry Balance partitions the device?
    I'm not on BB10 yet but I am on BES with BB OS7 and have not been able to get Whatsapp to work. My work has configured an IT Policy preventing third party apps from accessing address books. This causes Whatsapp to fail/not work.
  2. drrobert_Taco's Avatar
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    #27  

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    I lost all my contacts after rebooting to fix an SD card issue that I hope is not related to whatsapp, but refreshing contacts and favourites fixed it pretty quickly.
  3. masterscarhead1's Avatar
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    #28  

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    Rebooting will cause you to lose all your contacts in whatsapp
  4. mr_gill's Avatar
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    #29  

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    Im pretty sure this is some sort of bug in Whatsapp related to rebooting the phone. I installed it, everything works fine, can see all contacts and names and their status. I rebooted the phone and favourite contacts now showed with no names or status, just their pics. Tried refreshing contacts, after which the favourites count dropped down to zero! Couple more reboots and refreshing did nothing, still showing zero contacts, even played around with Whatsapp permission settings but no good.

    Just deleted and reinstalled Whatsapp and favourite contacts are now showing up correctly again. Whatsapp need to fix this issue sharpish!
  5. meierjn's Avatar
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    #30  

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    Quote Originally Posted by meierjn View Post
    My contacts are missing as well but my group chats are visible and work as they should. I've done the uninstall and re-install, pulled the battery several times and tried refreshing both favs and contacts with no luck. I am however on a corporate BES10 server with my Z10. I wonder if there is a security issue preventing WhatsApp from seeing my contacts due to the way Blackberry Balance partitions the device?
    I found a policy setting in the BES 10 console that says "Personal Apps Access to Work Contacts". I had it set to "RIM Apps" only. I'll change it to all and push out the policy and report back.


    After making the changes above, refreshing the policy, and pulling the battery all of my contacts and favs were present. But, then after another battery pull, they were gone. Doh!

    And with another battery pull and refresh, there back...
    Last edited by meierjn; 03-14-2013 at 12:34 PM.
  6. FBA
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    #31  

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    Quote Originally Posted by brief View Post
    It's perfectly working. If you have issues you are the cause not the app.period

    Posted via CB10
    Wow....that was brilliant - and you came to this conclusion how exactly? Mine's broken as well as many other users around here and I'd bet you a very large sum of money it's the app, not the user. 16 posts and you're the new App God! I will reach out to you in the future for technical help!
    Z10
    Steve - Besadmin
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    PH1L (03-14-2013) 
    Sadsfan likes this.
  7. FBA
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    #32  

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    Quote Originally Posted by meierjn View Post
    I found a policy setting in the BES 10 console that says "Personal Apps Access to Work Contacts". I had it set to "RIM Apps" only. I'll change it to all and push out the policy and report back.


    After making the changes above, refreshing the policy, and pulling the battery all of my contacts and favs were present. But, then after another battery pull, they were gone. Doh!

    And with another battery pull and refresh, there back...
    This is the issue almost everyone has with the app, including me. I dumped it last night after 3 reloads. Each reload brings them back and each reboot removes them. It seems dangerous to even have this app installed on my Z10. It's so bad, I worry about device corruption. A "remove" does not wipe the settings from the device either - that's bad.
    Z10
    Steve - Besadmin
  8. cosmochyck's Avatar
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    #33  

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    Is there a way to delete contacts? It seems to have imported all mine from an old email address, but none of them are useable - I cannot "click" on them for messaging. And how do I add a contact? It didn't seem this complicated on my old BB with 7.
  9. Sadsfan's Avatar
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    #34  

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    Whatscrapp whatsapp.

    Posted via CB10
  10. Khalid Al Mohaisen's Avatar
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    #35  

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    Here is what i did :

    Go to your contact list, click on any contact that wasnt appearing in whatsapp click the three dots then click move to sim or something like that, then go back to whatsapp refresh the contacts first then refresh your favourites, i hope it works cheers

    Posted via CB10
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