[seshaadhree]

Once whats app is opened cant be minimised. Does anyone have this problem ? ?

From My Z10

[Elite1]

How did you get to CB10 to post this?

I'm being a little sarcastic, but honestly can you elaborate a bit more please? You swipe up from bottom and... what?

[Thalestr]

Some apps can get stuck like that. Dunno why.

Posted via Z10

[seshaadhree]

Ya while swiping up from bottom @elite 1

From My Z10

[Thalestr]

A good way to unstuck them is to lock the phone, unlock it and then hold the camera button down and the you can minimise that. That gets you back to the home screen

Posted via Z10

[seshaadhree]

Ok thank you for reply let me try..

From My Z10

[seshaadhree]

The camera app too does the same as whats app..

From My Z10

[Thalestr]

The camera app too does the same as whats app..

From My Z10

Weird!

Looks like an OS problem then.

Posted via Z10

[crackbb10]

Do you have Swipe to Unlock enabled? If so, turn your screen off and swipe up from the bottom bezel. It might be a hardware problem. If the Swipe to Unlock doesn't work, you'll know that's the case.

Does this happen with all your apps? Have you tried a simple reboot? This helps fixing a bug most of the time. Hold down both volume buttons until the BlackBerry logo shows up.

[bbmjack]

If reboot didn't work
Try to security wipe your device

[seshaadhree]

Ya swipe to unlock is enabled. And i just do click and unread message in notification so that it enters the hub. And now the app automatically need to b minimised. This what i do now to recover from this
problem.

From My Z10

[crackbb10]

If reboot didn't work
Try to security wipe your device

Try this if the problem persists.

[seshaadhree]

But back up takes 2 hrs to restore thats the problem

From My Z10

[bbmjack]

But back up takes 2 hrs to restore thats the problem

From My Z10

It may vary how much data do you have

[crackbb10]

Back up and restore takes a long time in general. But if that's the only option you have left, I would advice you to do it. Your user experience now is screwed, because you can't leave an app without going in circles.

[seshaadhree]

Yeah!!! thank u let me try security wipe.

From My Z10

[seshaadhree]

Problem remains the same after wiping too...

From My Z10

[crackbb10]

I'm afraid it's a hardware problem. The bottom bezel doesn't react to any input. Do you still have warranty? I would have it repaired or replaced.

[seshaadhree]

If its a hardware problem it should not after that also na? It works in the lock screen as i click the sleep button. After this problem occurs.

From My Z10

[crackbb10]

The lock screen doesn't need the bottom bezel. Try it out. If you swipe up from 1cm (+- 0.5 in) above the bottom bezel it will still unlock. Apps do need the bottom bezel to minimise.

[seshaadhree]

It can be rectified by reinstalling the os rather than wiping? Or is that the hardware problem?

From My Z10

[cuek80]

Does it happen to any apps, or just Whatsapp? Just curious.

Posted via CB10

[seshaadhree]

Mostly in whats app only. And the screen jumps down most often In whats app and Facebook app.

Attachment 261505

From My Z10

[seshaadhree]

Any idea?


From My Z10

[crackbb10]

It can be rectified by reinstalling the os rather than wiping? Or is that the hardware problem?

From My Z10

You can try both. Try to reload the OS from BlackBerry Link. If this doesn't happen do the security wipe. If both don't work, you should get it repaired or replaced.